Permit Technician

City of Santa Fe Springs; Rolesville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Town of Rolesville is seeking a Planning Support role to assist in permitting, zoning, and development activities within the Planning Department. The position works with Wake County Inspections and partners to issue permits and certificates of occupancy, process applications, and keep logs.

Ideal candidates will have a High School diploma and 3+ years in permitting/ administrative support. A valid driver license is required to drive between offices and sites.

Qualifications

• High School diploma or GED required.
• At least three years of permitting/administrative support experience.
• Valid Driver License in good standing.
• Knowledge of building permitting process and basic plan review.

Responsibilities

• Coordinate permitting and building inspection programs.
• Conduct preliminary plan review; issue permits.
• Process permit applications and certificates of occupancy.
• Respond to inquiries via email, phone, or in person.
• Maintain records and logs; provide high level customer service.

Skills

Permit review

Customer service

Office software

Record keeping

Communication

Education

High School diploma/GED

Tools

Microsoft Office

Job description

Description

Performs a variety of duties to support the Planning Department’s planning, zoning, and development functions.

Examples of Duties

• Coordinates the Town’s permitting and building inspection programs in partnership with Wake County Inspections.
• Conducts preliminary plan review; issues permits and certificates of occupancy.
• Processes permit applications.
• Processes Certificate of Compliance/Completion, Foundation Surveys, Temporary Certificates of Occupancy.
• Works closely with Wake County Permitting and Planning Department.
• Creates and updates permit logs for subdivisions.
• Responds to frequent email inquiries.
• Troubleshoots permitting issues
• Assists with conducting Pre-Con Meetings.
• Assists in responding to citizens' questions and requests for information about zoning districts, yard setbacks, etc., through various communication methods (face-to-face, telephone, and email).
• Maintain internal tracking documents relative to permitting activity; subdivision/project binder, including impervious coverage tracking
• Maintain a high level of customer service in all aspects of the position.
• Other duties as assigned.

Typical Qualifications

Minimum Qualifications

• High School diploma/GED.
• At least three (3) years of permitting, construction, or development services administrative support experience.
• OR an equivalent combination of education, training, and experience.
• Valid Driver License in good standing.

Required Knowledge

• Policies and procedures related to the building permitting process.
• Basic plan review concepts and procedures, including standard construction materials.
• Correct business English, including spelling, grammar and punctuation.
• Computer applications related to the work.
• Office practices and procedures.
• Basic business arithmetic.
• Basic record keeping practices.
• Techniques for working collaboratively with the public.

Required Skills

• Performing specialized permit and plan review support work.
• Analyzing and resolving varied permitting and plan submittal issues.
• Determining the nature of a call, email or visit and recommending appropriate actions or solutions.
• Working without close supervision in standard work situations.
• Performing accurate arithmetic calculations.
• Performing detailed office support work.
• Maintaining accurate records of work performed.
• Operating standard office equipment.
• Reading and explaining rules, policies and procedures.
• Understanding and following oral and written directions.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Medical Insurance

The Town pays for medical insurance coverage for regular employees through Blue Cross Blue Shield of NC. You may choose to extend coverage to eligible dependents through payroll deductions on a pre-tax basis. Coverage begins on the first day of the month following employment (e.g. work begins Jan 15, coverage begins Feb 1).

Vision Insurance

The Town pays for vision insurance coverage for regular employees through MetLife. You may choose to extend coverage to eligible dependents through payroll deductions on a pre-tax basis. Coverage begins on the first day of the month following employment (e.g. work begins Jan 15, coverage begins Feb 1).

Dental Insurance

The Town pays for dental insurance coverage for regular employees through MetLife. You may choose to extend coverage to eligible dependents through payroll deductions on a pre-tax basis. Coverage begins on the first day of the month following employment (e.g. work begins Jan 15, coverage begins Feb 1).

Telemedicine

The Town provides 24/7 access to doctors through Teladoc. Regular Town employees and their in-home family members are covered. Coverage begins on the first day of the month following employment (e.g. work begins Jan 15, coverage begins Feb 1).

Flexible Spending Accounts

The Town offers employees the option of setting aside money for medical and dependent care expenses using pre-tax dollars through Flores Flexible Spending.

Local Governmental Employees Retirement System

All regular employees are automatically enrolled into the NC Local Governmental Employees Retirement System (NCLGERS). The employee contributes 6% of gross wages to the retirement account. The Town contributes based on guidelines set by the retirement system. Participation begins on the first day of work. Employees are fully vested after 5 years of creditable service.

401k Supplemental Retirement

The Town contributes 5% of gross wages for regular employees through the Empower Retirement System. Employees may voluntarily elect to make additional contributions on a pre-tax or after-tax basis. Participation begins on the first day of work.

Life Insurance

All regular employees are provided a basic life insurance benefit of $25,000 through MetLife, and the Town pays the full premium cost. Coverage begins 30 days after the first day of work (e.g. work begins Jan 15, coverage begins Feb 15).

Short-term Disability Insurance

The Town pays for short-term disability insurance coverage for regular employees through MetLife. Insurance payments begin on the 8th day of disability, with a maximum payment period of 26 weeks. Coverage begins 30 days after the first day of work (e.g. work begins Jan 15, coverage begins Feb 15).

Holidays

The Town follows the holiday schedule for the State of North Carolina, which currently includes 13 paid holidays per year: New Year's Day, Martin Luther King Jr Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving (2), and Christmas (3).

Vacation Leave

Vacation leave is earned at a rate based on length of service, beginning with a rate of 1 day per month. Leave accrues bi-weekly with the payroll process. You are required to complete six months of service before vacation leave will be granted. Vacation leave accumulation is capped at 30 days; excess hours may be eligible for transfer to sick leave.

Sick Leave

Sick leave is earned at a rate of 1 day per month. Leave accrues bi-weekly with the payroll process. Town employees may accumulate sick leave indefinitely.

Parental Leave

Eligible employees may receive up to 6 weeks of paid parental leave for the birth or adoption of a child.

Employee Assistance Program

The Town provides free, confidential support for personal, work-related, and family concerns.

Special Separation Allowance for Law Enforcement Officers

Law enforcement officers who retire on a service allowance may be eligible for a monthly separation allowance payable until age 62. Other conditions also apply.

Workers Compensation

All Town employees are covered under the North Carolina Worker's Compensation Act. This act covers those employees who suffer injuries as a result of an accident while performing duties. It will pay medical expenses and a portion of the employee's salary if the individual is out of work as a result of a work‑related disability.

Social Security

Town employees are members of the Social Security System. Each employee contributes 6.2% of their annual salary, and the Town contributes the same amount. Social Security benefits include retirement and disability payments and survivor's insurance.

Local Government Federal Credit Union Membership

As a municipal employee, you are eligible to join the Local Government Federal Credit Union. The credit union provides a variety of services such as checking accounts, savings accounts, low-interest loans, and investment options.

Tuition Assistance

Full‑time employees who have completed their initial probationary period may receive financial reimbursement assistance of up to $1,000 per fiscal year for satisfactory completion of courses relating to their present job or future position with the Town.

Law Enforcement Take Home Vehicle

Full‑time employees in a law enforcement capacity may qualify for the take‑home vehicle program if they reside within the approved commuting area.