Permit Facilitator

Ashevillenc; Asheville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Asheville is seeking a full-time Permit Facilitator to join the Development Services Department. This role analyzes, expedites, and processes information for construction-related permits at the Permit Application Center.

You will answer technical questions, process applications, gather property data, use GIS, and coordinate with divisions to ensure compliance and timely permit issuance.

Qualifications

• Associate degree or two-year technical college with customer service and permitting experience.
• Experience analyzing, expediting, and processing building-related permits is a plus.
• Ability to learn permitting software and internal data systems.

Responsibilities

• Assist customers in person and by phone with permit questions, licensing, fees, and requirements.
• Process permit applications in consultation with applicants and other parties.
• Gather property information (addresses and ownership) for building, electrical, mechanical and other permits.
• Search property location and criteria using GIS.
• Enter planning applications into permitting software.
• Review permits for completeness and coordinate data with other divisions and agencies.
• Coordinate and process special approvals (compliance certificates, temporary utilities, occupancy, ABC permits).
• Schedule inspections and issue Certificates of Compliance.
• Store and dispose of permits and plans per Records Schedule.
• Assist Plans Reviewers with plan intake.

Skills

Advanced knowledge of permitting

Customer service excellence

GIS data interpretation

Data entry and records management

Analytical thinking

Effective communication

Education

Associate degree or two-year technical college

Job description

The City of Asheville is excited to hire a full-time Permit Facilitator to join the Development Services Department. The purpose of this position is to perform intermediate technical work analyzing, expediting, and processing a variety of information and data relating to the approval and issuance of construction-related permits at the City of Asheville's Permit Application Center.

What you'll be doing:

• Assist customers both in person and on the telephone by answering technical questions related to the permit process, contractor licensing, fees, and other requirements.
• Processes permit applications in consultation with applicants and other individuals and sources.
• Gathers information on property identification (addresses and ownership) in the processing of building, electrical, mechanical, plumbing and other permits using location books, maps and data on the computer.
• Searches location and criteria of properties using GIS.
• Enter planning applications information into permitting software system.
• Reviews permits to verify completeness and coordinate permit data and approvals with other divisions, departments and agencies; ensures that all permits are issued to satisfy departmental requirements, local and state laws; and, processes plans for submission to other divisions for approval.
• Coordinates and processes special approval processes such as certificates of compliance/occupancy, temporary utilities, temporary occupancy, and ABC permits.
• Schedules inspections.
• Issues permanent Certificates of Compliance.
• Stores and disposes of permits, plans, and related files in accordance with the State Records and Retention Schedule.
• Assists the Plans Reviewers with plan intake.

Supplemental Functions:

• Performs other similar duties as required

About you:

We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered:

• Associate degree or two-year technical college, with some customer service and permitting experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Required Licensing and Certifications:

• None required, but a Notary Public is a plus.

Applicants with equivalent experience and/or education may be considered

Persons of all genders and races are encouraged to apply.

Other things to know:

Work Schedule: Monday - Friday, 8:30 AM - 5:30 PM (40 hours per week)

Knowledge:

• Advanced knowledge of procedures and practices to analyze and resolve unusual or difficult problems.

Skills:

• Ability to read and understand basic workplace data, such as simple forms, tables, graphs, schedules, etc.
• Ability to conduct research on existing internal policies and procedures
• Ability to compile data into a formal report or recommendation shared with others and often verbally presented.
• Ability to think creatively in all areas for the purpose of increasing efficiency and effectiveness.
• Ability to communicate effectively in spoken and written form.
• Ability to research program documents and narrative materials, and develop reports from information gathered.
• Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
• Ability to develop and maintain effective working relationships as required by work assignments.
• Ability to work independently with limited supervision.
• Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
• Ability to bring resources together to resolve a problem or provide a solution.