PART-TIME DEVELOPMENT SERVICES TECHNICIAN ASSISTANT

City-of-Manteca,-C; Manteca (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

City of Manteca, Community Development Department, seeks a part-time permit technician to assist the public with building, planning and zoning inquiries, process minor permit applications, and collect permit fees.

The role requires strong customer service, computer skills, and the ability to work with GIS tools. A high school diploma and valid California driver’s license are required. The position is based at the Community Development counter.

Qualifications

• Customer service skills in a public-facing setting.
• Ability to communicate clearly with the public and staff.
• Familiarity with common office software and GIS concepts.

Responsibilities

• Greet customers at the Community Development counter and direct to appropriate staff.
• Assist public with information on development standards, zoning, and projects.
• Process minor permit applications and other over-the-counter submissions.
• Operate a computer and various software.
• Maintain reports and logs of project review status and permits.
• Coordinate with City departments and outside agencies to resolve issues.
• Serve as first point of contact for permit applicants in person and by phone.
• Process permit applications for new construction and renovations; handle refund requests.
• Calculate and collect building permit fees.
• Review construction documents for completeness.

Skills

Customer service

Interpersonal skills

GIS applications

Computer literacy

Communication

Education

High school diploma or equivalent

Valid California driver’s license

Tools

GIS software

Job description

Basic Function:

Under the direction of the Permit Center Manager or Planning Manager, this part-time position assists the general public with building, planning and zoning issues and questions; intake, routing, and processing of permit applications; and collecting building permit fees pursuant to the daily business of the Community Development Department.

Essential Duties:

Greet all customers at the Community Development counter and assist in locating the correct staff person for his or her need.

Assist the general public with information on development standards, zoning, land use regulations, community plans, and on-going development projects.

Intake, route, and issue minor permit applications and other over the counter type applications.

Operate a computer and various computer applications.

Research material for supervisory staff and the general public; maintain reports and activity logs concerning project review status, permit issuance.

Communicate with a variety of City departments, outside organizations, and individuals to coordinate activities, exchange information, and resolve issues and concerns.

Serve as initial contact with building permit applicants in person and on the phone.

Process permit applications for new construction and building modifications; process refund requests of permits withdrawn or cancelled.

Calculate and collect building permit fees.

Provide information and assistance to contractors, developers, architects, engineers, and the general public.

Review construction document submissions for completeness.

Prepare and maintain records, files and logs related to permit issuance, processing and inspections; prepare documents and plans for microfilming; submit plans and related documents to other departments as required.

Assist departmental clerical staff with various office activities.

Knowledge of:

• Principles, processes, nomenclature, methods and techniques in the fields of City Planning and Building Safety.
• Computer software applications.
• Applicable laws, rules and regulations related to development review activities.
• Interpersonal skills including tact, patience and courtesy.
• Technical aspects of field of specialty – Planning or Building Safety.
• Basic mathematical and measurement calculations.
• Modern office methods and procedures.
• Record keeping techniques.
• Correct English usage, grammar, spelling, and punctuation.
• Operation of a computer and assigned software.

Ability to:

• Provide exemplary customer service to both internal and external customers.
• Assist the general public with building, planning and zoning questions and issues.
• Receive and process minor permit applications.
• Learn and apply GIS applications to prepare related graphics, visual aids, and maps.
• Establish and maintain cooperative and effective working relationships with others.
• Coordinate evaluation of permit applications with other City departments and outside agencies.
• Plan and organize work.
• Operate a computer and standard office equipment.
• Work independently with little direction.
• Report to work every scheduled workday.
• Process permit applications for new construction and building modifications.
• Calculate and collect building permit fees.
• Communicate effectively both orally and in writing.
• Learn the various codes enforced by the Building Safety Division.
• Prepare and maintain records, logs and reports related to assigned activities.
• Meet schedules and timelines.

EDUCATION AND EXPERIENCE

Any combination equivalent to graduation from high school and sufficient training and experience to demonstrate the knowledge and abilities listed above.

LICENSES AND CERTIFICATIONS

Valid California driver's license.

WORKING CONDITIONS

Environment:

• Office Environment.
• Constant interruptions.
• Driving a vehicle to conduct work.

Physical Demands:

• Dexterity of hands and fingers to operate a computer keyboard.
• Seeing to review plans and read a variety of materials.
• Sitting or standing for extended periods of time.
• Hearing and speaking to exchange information.