Permit Services Representative

City of Coral Springs; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

City of Coral Springs, Florida is seeking an administrative helper to assist citizens and contractors with building permit applications, reviews, and inspections. You will handle data entry, filing, and documentation in line with State, County, and City safety codes.

The role emphasizes friendly customer service, answering inquiries, and coordinating inspection and permitting paperwork to ensure compliance across multiple trades. TRAKiT experience is desirable.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of technical support experience related to building permit processing, including at least 1 year assisting customers at the counter accepting applications.
• Experience using the TRAKiT system is desirable.

Responsibilities

• Assist citizens and contractors with the processes of application, review and approval for building permits and inspections.
• Perform data entry tasks and issue documentation in accordance with codes and regulations.
• Coordinate all inspection and permitting documentation for compliance with building codes.
• Handle routine administrative duties: data entry, records keeping, filing, basic calculations, typing.
• Answer telephone inquiries and route to appropriate department or staff.

Skills

Customer service

Data entry

Permitting processes

Office software

Education

High School Diploma or GED

Tools

TRAKiT

Microsoft Office

Job description

Under general supervision, the purpose of the position is to assist citizens and contractors with the processes of application, review and approval for building permits and inspections enforcing compliance with established State, County and City safety codes. Employee is responsible for administrative/clerical work in relation to regulatory standards, inspection activities, and permitting and licensing functions for building construction throughout the City. Performs other essential duties in support of departmental objectives to ensure safety and welfare of the general public and business community.

• Answers inquiries and requests from the general public and business community, through friendly, professional customer service skills, ascertaining the needs of the customer and providing appropriate assistance and information; responds to escalated customer service issues.
• Performs data entry tasks, and issues the appropriate documentation with compliance to established building codes and regulations.
• Coordinates all commercial and private inspection and permitting documentation to enforce compliance with South Florida Building Code of each respective trade, e.g., structural, electrical, mechanical, plumbing building/development.
• Performs both routine and non-routine administrative duties, as dictated by the nature of the task, e.g., data entry, records keeping, filing, basic calculations, typing.
• Receives telephone inquiries ascertains the nature of the call, and resolves personally or directs it to the appropriate individual or department.
• Performs a variety of essential record keeping duties, and maintains department record keeping and filing systems relevant to permitting.
• Performs various fiscal/ cashiering tasks, e.g., receives fees and payments for permitting, logs payments, generates appropriate receipts.
• Generates correspondence, memos, agendas, orders, reports, forms, permits or other relevant materials appropriate to the assigned department.
• Assists in maintaining and updating all code revisions and documentation.
• Receives and distributes all inward and outward office mail.
• Performs permit searches, revisions and corrections.
• Additional responsibilities may be assigned as needed.

High School Diploma or GED. one to two years of technical support experience related to building permit processing including one year of experience assisting customers at the counter accepting applications. Work experience must also include online computer systems and personal computer hardware and software products. A comparable amount of training and experience may be substituted for the minimum qualifications Experience using the TRAKiT system desireable.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.