Permit Services Representative

City of Coral Springs; Pompano Beach (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health, dental & vision benefits

Retirement plans (401A, 457)

Wellbeing programs & gym membership

Job summary

City of Coral Springs seeks a Building Permits Clerk to assist citizens and contractors with permit applications, reviews and approvals, and inspections in line with state, county, and city safety codes. The role emphasizes accurate data entry, document handling, and friendly customer service.

Responsibilities include processing permits, coordinating inspections, maintaining records, and providing information about the permitting process.

Qualifications

• High school diploma or GED required; up to two years of technical support experience in building permit processing preferred.
• Experience using TRAKiT is desirable.
• Experience assisting customers at counter and working with online permit systems preferred.

Responsibilities

• Answers inquiries from the public and business community with professional customer service.
• Performs data entry and issues documents compliant with building codes.
• Coordinates commercial and private inspection and permitting documentation.
• Performs routine and non-routine administrative duties (data entry, records keeping, filing).
• Receives phone inquiries and directs them to appropriate staff.
• Maintains department record keeping and filing systems for permitting.

Skills

Customer service

Data entry

Records management

Education

High School Diploma or GED

Tools

TRAKiT system

Job description

Description

Under general supervision, the purpose of the position is to assist citizens and contractors with the processes of application, review and approval for building permits and inspections enforcing compliance with established State, County and City safety codes. Employee is responsible for administrative/clerical work in relation to regulatory standards, inspection activities, and permitting and licensing functions for building construction throughout the City. Performs other essential duties in support of departmental objectives to ensure safety and welfare of the general public and business community.

Description

Under general supervision, the purpose of the position is to assist citizens and contractors with the processes of application, review and approval for building permits and inspections enforcing compliance with established State, County and City safety codes. Employee is responsible for administrative/clerical work in relation to regulatory standards, inspection activities, and permitting and licensing functions for building construction throughout the City. Performs other essential duties in support of departmental objectives to ensure safety and welfare of the general public and business community.

Examples of Duties

• Answers inquiries and requests from the general public and business community, through friendly, professional customer service skills, ascertaining the needs of the customer and providing appropriate assistance and information; responds to escalated customer service issues.
• Performs data entry tasks, and issues the appropriate documentation with compliance to established building codes and regulations.
• Coordinates all commercial and private inspection and permitting documentation to enforce compliance with South Florida Building Code of each respective trade, e.g., structural, electrical, mechanical, plumbing building/development.
• Performs both routine and non-routine administrative duties, as dictated by the nature of the task, e.g., data entry, records keeping, filing, basic calculations, typing.
• Receives telephone inquiries ascertains the nature of the call, and resolves personally or directs it to the appropriate individual or department.
• Performs a variety of essential record keeping duties, and maintains department record keeping and filing systems relevant to permitting.
• Performs various fiscal/ cashiering tasks, e.g., receives fees and payments for permitting, logs payments, generates appropriate receipts.
• Generates correspondence, memos, agendas, orders, reports, forms, permits or other relevant materials appropriate to the assigned department.
• Assists in maintaining and updating all code revisions and documentation.
• Receives and distributes all inward and outward office mail.
• Performs permit searches, revisions and corrections.
• Additional responsibilities may be assigned as needed.

Typical Qualifications

High School Diploma or GED. one to two years of technical support experience related to building permit processing including one year of experience assisting customers at the counter accepting applications. Work experience must also include online computer systems and personal computer hardware and software products. A comparable amount of training and experience may be substituted for the minimum qualifications

Experience using the TRAKiT system desireable.

Supplemental Information

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.

Health, Dental, Vision Coverage

• Active 1st of the month after 30 days
• Spousal exclusion policy applies

Retirement

• 401A (7% City contribution, increases to 9% after 7 years)
• 457 Roth & Roth IRA plan options

Life Insurance

• $75,000 city paid (additional optional life and other voluntary insurance plans available)

Long Term Disability

• Paid by City

Holidays

• 11 days per year

Wellbeing Hours

• Up to 40 hours awarded per year

Annual Leave

• 104 hours annually, increases after fifth year

Sick Leave

• 96 hours annually; sick leave incentive plan

Family Friendly

• Flexible hours and schedules to accommodate employee and City needs
• City employee children enrollment preference at Coral Springs Charter School

Employee Recognition

• Annual performance feedback and merit increases
• Shining Star and Bright Spot monetary recognition awards

Well Being

• Behavioral Health Access Program
• Comprehensive Wellness Program
• Employee Health & Wellness Center
• Free Gym Membership
• Free Yoga Classes
• Wellness Portal
• Wellness Education (Lunch & Learns)
• Employee Assistance Program (EAP)
• Free onsite health coaching
• Discounts through Tickets at Work

Full-time employment with the City of Coral Springs qualifies you for Public Service Loan Forgiveness once you meet all requirements. Please check the website for more details.

Public Service Loan Forgiveness | Federal Student Aid

For more detailed information on our employee benefits package, please click here.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

What is your highest level of education?

• HS Diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

03

Do you have customer service experience?

• Yes
• No

04

If you answered yes to the question above, please provide detailed information and the number of years doing it.

05

Do you have knowledge of the building permitting process?

• Yes
• No

06

If you answered yes to the question above, please provide detailed information and years of experience.

07

Do you have experience with Permitting Software?

• Yes
• No

08

If you answered no to the question above, please tell us what technology you have worked with.

09

Are you a certified ICC Permit Tech?

• Yes
• No

10

If not, are you interested in becoming certified?

• Yes
• No

11

Please tell us why you are interested in working for the City of Coral Springs.

• Required Question