BUILDING SAFETY SYSTEMS SPECIALIST - INTERNAL PROMOTIONAL ONLY

City of Plantation; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Onsite clinic

Comprehensive benefits

Job summary

City of Plantation, Building Safety Department, is seeking an IT liaison to coordinate departmental technology support, manage software projects, and maintain website content. The role requires deep knowledge of building permitting software and strong collaboration with the IT department and vendors.

Responsibilities include coordinating IT help desk tickets, performing UAT for Accela and DPR updates, and providing training on new software functionalities, while ensuring adherence to City

Qualifications

• Bachelor's degree in CS, IS, BA, Public Admin or related field.
• Two years of experience in business application support or software testing.
• Experience with building permitting software and municipal workflows desirable.
• Familiarity with Accela, ePermitHub (DPR), Atlas, Insight preferred.
• ITIL Foundation recommended within two years of hire.

Responsibilities

• Coordinate IT help desk tickets for departmental technology equipment.
• Perform user acceptance testing of departmental software applications.
• Manage departmental software implementations, upgrades, and related projects.
• Maintain and update departmental website content.
• Provide training and guidance on new software functionality.
• Prepare reports and documentation for technology activities.
• Monitor project progress and review vendor invoices.

Skills

IT coordination

UAT testing

Project management

Web content management

Technical writing

Vendor coordination

Education

Bachelor's degree in Computer Science or related field

ITIL Foundation certification or willingness

Tools

Accela

ePermitHub (DPR)

Atlas

Insight

Job description

Description

This posting is only open to current City of Plantation Building Safety employees. This is an exempt technical and administrative position within the City of Plantation's Department of Building Safety, serving as the primary liaison between departmental staff and the City's Information Technology Department. The position is responsible for coordinating departmental technology support requests, performing user acceptance testing of departmental software applications, managing departmental technology projects, maintaining departmental website content, and providing application-related training and guidance. Work requires advanced functional knowledge of the Department of Building Safety's software applications, including Accela, ePermitHub (DPR), Atlas, Insight, and related systems, as well as thorough knowledge of the City of Plantation's building permitting processes, departmental procedures, and operational workflows. The employee serves as the Department of Building Safety's designated project manager for departmental software implementations, upgrades, enhancements, and related technology initiatives, working collaboratively with assigned Information Technology personnel and third-party vendors. The Information Technology Department retains responsibility for City-wide technology infrastructure, system administration, technical support, and associated technology services. The employee works independently with limited supervision, exercises initiative and sound judgment, and must establish and maintain effective working relationships with departmental staff, City officials, Information Technology personnel, vendors, and the general public. Work outside normally scheduled hours may be required. Employees are hired as AT WILL employees who serve at the pleasure of the City and may be terminated at any time, with or without cause.

Examples of Duties

Serves as the primary liaison between the Department of Building Safety and the City's Information Technology Department, coordinating, submitting, and tracking IT Help Desk tickets for departmental technology equipment, including computers, tablets, printers, peripherals, and Avaya telephones. Follows up on outstanding requests to facilitate timely resolution and may perform basic, first-level troubleshooting following appropriate IT training and guidance, as time and departmental priorities permit.

Coordinates departmental cellular telephone support, equipment, and service requests involving wireless carriers such as AT&T, T-Mobile, and Verizon.

Personally performs User Acceptance Testing (UAT) of departmental software applications, including quarterly Accela and DPR updates, patches, fixes, and enhancements. Verifies functionality, documents results, identifies deficiencies, and coordinates issue resolution with Information Technology personnel and vendors. When necessary, organizes and coordinates additional departmental UAT participants, including testing assignments, schedules, and completion requirements.

Serves as the Department of Building Safety’s designated project manager for software implementations, upgrades, enhancements, and related technology initiatives, utilizing advanced functional knowledge of departmental applications, including Accela, ePermitHub (DPR), Virtual Inspections, Atlas, Insight, and other systems supporting building permitting and inspection operations.

Coordinates project requirements, schedules, milestones, and deliverables with Information Technology personnel, departmental stakeholders, and vendors.

Monitors project progress, communicates status and concerns, and reviews vendor invoices against completed milestones and deliverables to recommend payment approval to departmental management.

Evaluates departmental business processes, operational workflows, reporting requirements, and technology needs to identify opportunities for improved efficiency, automation, and application enhancements.

Maintains and improves departmental website content, ensuring information regarding permitting procedures, services, forms, and requirements remains accurate and current. Recommends improvements to website content, organization, navigation, and presentation, and coordinates updates with the City's webmaster.

Provides training and guidance to designated departmental subject matter experts and other appropriate staff regarding new software functionality, application enhancements, and changes to departmental procedures. Develops or coordinates related training materials, operating instructions, and procedural documentation as necessary.

Prepares reports, correspondence, and other documentation related to departmental technology activities and projects as requested by the Building Official or Assistant Building Official.

Maintains confidentiality of departmental records and sensitive information in accordance with City policies and procedures.

Performs related duties and other assignments as directed by the supervisor.

Typical Qualifications

Advanced functional knowledge and experience utilizing departmental software applications, including Accela, ePermitHub (DPR), Atlas, Insight, and related systems used in building permitting and inspection operations.

Thorough knowledge of the City of Plantation's building permitting processes, departmental operational procedures, and office workflows, including how departmental software applications support these functions.

Knowledge of User Acceptance Testing (UAT) methodologies, including test planning, execution, documentation, defect identification, and verification of corrective actions.

Knowledge of project management principles and practices, including coordinating project activities, managing schedules, tracking milestones, monitoring vendor deliverables, communicating project status, and reviewing project deliverables and related invoices to verify satisfactory completion of work.

Ability to analyze departmental business processes, evaluate operational requirements, and recommend technology improvements and workflow enhancements.

Working knowledge of common computer hardware, software applications, Microsoft operating systems, Microsoft Office applications, and related office technologies.

General understanding of information technology support procedures, Help Desk ticketing systems, and basic troubleshooting concepts, with the ability to effectively communicate departmental technology issues and requirements to Information Technology personnel, vendors, management, and departmental employees.

Ability to prepare clear and accurate documentation, reports, operating instructions, training materials, and written correspondence.

Ability to provide application-related training and guidance to departmental subject matter experts and other appropriate employees.

Ability to manage multiple assignments, establish priorities, work independently, and complete tasks within established deadlines while maintaining work quality.

Ability to establish and maintain effective working relationships with City employees, departmental officials, vendors, contractors, and the general public.

Ability to communicate effectively, both orally and in writing, and provide courteous, professional customer service.

Ability to handle confidential and sensitive information in accordance with established City policies and procedures.

Education And Experience

A Bachelor's Degree with major coursework in Computer Science, Information Systems, Business Administration, Public Administration, or a related field, supplemented by two (2) years of experience in business application support, software testing, technology project coordination, systems management, or related work. Experience utilizing building permitting and inspection software applications, particularly Accela, ePermitHub (DPR), Atlas, Insight, or comparable systems, and experience working with municipal permitting processes and departmental operational workflows are highly desirable. Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities may be considered.

Licenses And Certifications

Must successfully obtain an ITIL Foundation certification in the current version within two (2) year of the date of hire.

Work Environment

The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Work requires the ability to lift and pull/push various objects and the ability to sit for prolonged periods of time.

Benefits

• The City of Plantation offers a comprehensive benefits package, including vacation, holiday, and sick leave, along with medical, dental, and life insurance.
• Additionally, we provide access to an onsite clinic offering exceptional care at no cost. To learn more about our robust wellness program and other benefits, please visit our website.