Permit & Licensing Technician (Community Development/Code Enforcement)

City of Sunny Isles Beach; Florida; On-site; USD 38,000 - 48,000; Full time

Job summary

City of Sunny Isles Beach is seeking an entry-level Permit & Licensing support technician to perform clerical and administrative duties in a busy division. You will issue business tax receipts and specialty permits, assist applicants, and maintain records.

The role requires good office practices, data entry, and strong customer service skills. Candidates should have a high school diploma and approximately one year related experience.

Qualifications

• Knowledge of standard office practices and procedures.
• Strong English language grammar and punctuation.
• Ability to communicate clearly and maintain accurate records.

Responsibilities

• Process, issue, and maintain business tax receipts and permits.
• Provide customer service to the public and act as liaison.
• Explain requirements and assist with applications for permits and certificates of use.
• Enter data and maintain reports related to enforcement or permits.
• Answer calls, assist the public, and manage daily clerical duties.
• Maintain files, sort mail, assist with supplies, and support department operations.
• Build positive relationships with staff and the public; promote city services.
• Identify cost control measures in service delivery and perform related duties.

Skills

Office Administration

Customer Service

Data Entry

Record Keeping

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Access

Job description

Position Summary:

The purpose of this position is to perform variety of skilled clerical and administrative support tasks, in a typical office setting, related to the function and department assigned.

Position Scope:

This is the entry-level class in the Permit & Licensing Technician series assigned to this Division.

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Processes, maintains, and issues business tax receipts and specialty permits.

• Serves as liaison to the public and provides superior customer service.

• Issues forms and assists the public with applications for business tax receipts, certificates of use, and specialty permits. Duties include explaining legal requirements and department policies and procedures, processing lien searches, retrieving files of past enforcement cases, entering data concerning enforcement violations, and preparing files for Code Enforcement violations Conducts some research to determine property ownership, corporate and fictitious name status, State licensure and registrations or as necessary.

• Utilizes personal computers and computer software to perform word processing and spreadsheet functions; prepares and maintains computerized reports. Sorts and files documents and records, maintaining alphabetical, index, and cross-reference files; assists department with photocopying, assembling materials, and simple clerical work when assigned.

• Answers the telephone, waits on the general public, and provides information related to department and/or city policies and procedures, makes appointments and announces callers.

• Assists in receiving, sorting and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply room, and by the copy and fax machines; assists in ordering supplies.

• Assists in receiving, sorting and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply room, and by the copy and fax machines; assists in ordering supplies.

• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner.

• Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility.

• Performs other related duties as assigned.

• Good knowledge of office practices and procedures including filing and basic record keeping.

• Good knowledge of the operation of standard office equipment including work processing and computer equipment, copiers, fax machines and printers.

• Good knowledge of English usage, spelling, grammar and punctuation.

• Good knowledge of business letter writing and typing formats. Good knowledge of basic mathematics.

• Ability to communicate clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with those contacted in the course of work; ability to organize and maintain accurate records and files; ability to learn the operation, policy and procedures of the City and the assigned department or office; ability to perform difficult and complex clerical and administrative support work using independent judgment.

• Good knowledge of personal computers Microsoft Office Word; some knowledge of Microsoft Office Outlook and Access.

Required Education & Experience:

• High school diploma or general education degree (GED) supplemented by one (1) year related experience issuing permits; or any acceptable related combination of training and experience.

Licenses and/or Certifications:

• None

Physical Requirements & Working Conditions:

• On a continuous basis, sit at desk and/or stand at counter for long periods of time. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, and operate office equipment, and must frequently communicate by talking and listening. The employee is occasionally required to climb or balance. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Frequently required to walk. see, hear and talk with the public; read presented documents, write or use keyboard to communicate through written means. On occasion required to run errands, to climb or balance, stoop, kneel, crouch, taste, or smell. Intermittently twist and reach office equipment; lift or carry weight regularly of 10 pounds and on occasion weight of up to 30 pounds.

Additional Information:

• There is a one-year probationary period.
• It is the responsibility of the incumbent to maintain their licenses and/or certifications as a job requirement.
• Background screenings are conducted through the Clearinghouse https://info.flclearinghouse.com.