Permit Coordinator

Sila Services, LLC; Stoneham (CO); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Insurance (medical/dental/vision)

401(k) with company match

Paid time off

Life and disability insurance

Training & development

Career growth

Employee discounts

Job summary

Sila Boston is seeking a Permit Coordinator to join the Stoneham team. You will pull, file, track, and close permits for HVAC, plumbing, electrical, and related projects, coordinating with customers, municipalities, inspectors, and internal teams to keep the permitting process on track.

Responsibilities include managing the full permitting cycle, scheduling inspections, maintaining accurate project data in ServiceTitan, and assisting with related accounting tasks.

Qualifications

• 1+ year of experience pulling permits or similar coordination
• Experience with HVAC, plumbing, electrical, commercial, sheet metal, mechanical, or gas permits is a plus
• ServiceTitan experience is highly preferred
• Strong problem-solving and critical-thinking skills
• Excellent communication and customer service skills
• Comfortable discussing payments, inspections, and documentation with customers
• Attention to detail and strong organizational skills
• Able to handle multiple priorities in a fast-paced environment
• Positive, team-oriented attitude and willingness to help wherever needed

Responsibilities

• Pull, file, track, and close permits for HVAC, plumbing, electrical, commercial, sheet metal, mechanical, and gas projects
• Manage the full permitting cycle from initial permit application through final inspection and closeout
• Coordinate with customers, municipalities, inspectors, and internal teams to ensure inspections happen on schedule
• Follow up to obtain required documentation and keep permits moving forward
• Schedule and coordinate pre- and post-installation inspections
• Enter and maintain project, permit, payment, and customer information in ServiceTitan
• Create and manage Purchase Orders as needed
• Prepare funding reports and enter GreenSky payments into ServiceTitan
• Perform basic accounting tasks and handle past-due balances
• Make professional customer collection calls
• Assist with additional accounting, permitting, and administrative tasks
• Work closely with Install Coordinators, Dispatch, managers, technicians, and other teams to keep projects moving
• Maintain accurate records throughout permitting and payment processes
• Identify issues, troubleshoot, and find practical solutions to keep projects on schedule

Skills

Permit coordination

Customer service

Attention to detail

Organizational skills

Microsoft Office

Problem solving

Communication

Tools

ServiceTitan

Microsoft Office

Job description

Permit Coordinator - Stoneham, MA

At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.

If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.

Behind every successful install is someone making sure everything is approved, scheduled, and ready to go. Schedule for this job is Monday - Friday 8am to 4pm

Benefits

• Competitive Pay: $32 - $35/hour with weekly pay!
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development
• Opportunities for career growth and advancement
• Employee and family discounts on services

What You'll Do

• Pull, file, track, and close permits for HVAC, plumbing, electrical, commercial, sheet metal, mechanical, and gas projects
• Manage the full permitting cycle from initial permit application through final inspection and closeout
• Coordinate with customers, municipalities, inspectors, and internal teams to ensure all parties are at the same place at the same time for required inspections
• Follow up with representatives, customers, municipalities, and other parties to obtain required documentation and keep permits moving forward
• Schedule and coordinate pre- and post-installation inspections
• Track permit statuses and ensure required permits and inspections are completed on time
• Enter and maintain accurate project, permit, payment, and customer information in ServiceTitan
• Create and manage Purchase Orders as needed
• Prepare funding reports and enter GreenSky funding payments into ServiceTitan
• Perform basic accounting and administrative duties, including merging customer accounts, processing and recording payments, monitoring outstanding invoices, and contacting customers regarding past-due balances
• Make customer collection calls in a professional and courteous manner
• Assist with additional accounting, permitting, and administrative tasks as needed
• Work closely with Install Coordinators, Dispatch, managers, technicians, and other internal teams to ensure projects move smoothly from start to finish
• Maintain accurate records and documentation throughout the permitting and payment process
• Identify issues, troubleshoot problems, and find practical solutions to keep projects and permits on schedule

What You Bring

• At least 1 year of experience pulling permits; permitting experience is highly preferred but not required
• Experience working with HVAC, plumbing, electrical, commercial, sheet metal, mechanical, or gas permits is a plus
• ServiceTitan experience is highly preferred
• Strong problem-solving and critical-thinking skills
• Excellent communication and customer service skills
• Comfortable speaking with customers regarding payments, outstanding invoices, inspections, and required documentation
• Strong attention to detail and organizational skills
• Comfortable working with numbers and handling basic accounting-related tasks
• Tech-savvy and comfortable learning and using software systems
• Microsoft Office proficiency is highly preferred
• Ability to manage multiple priorities and follow through in a fast-paced environment
• Open to feedback and willing to learn and adapt
• Strong sense of urgency and accountability
• No college degree required
• No prior GreenSky experience required
• A positive, team-oriented attitude and willingness to jump in wherever needed

If you’re organized, detail-oriented, and enjoy keeping projects moving, we’d love to hear from you. Join the Sila Boston team and play an important role in helping our customers and technicians get the job done right, from permit to completion.