Permit Clerk

City of Midland, Texas; Midland (TX); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

TMRS retirement

Tuition assistance

Public service loan forgiveness

Credit union

Competitive pay

Medical plan

PTO accrual

Paid holidays

Job summary

City of Midland, Texas seeks a diligent Permit Clerk to assist the public with building permits and inspections, answer inquiries by phone, email, and in person, and maintain accurate permit data.

The role reports to the Residential Permits and Customer Service Supervisor and requires strong clerical skills, customer service, and familiarity with Microsoft Office.

Qualifications

• High school diploma or equivalent plus clerical work experience.
• Experience using Microsoft Office applications including Word/Excel/Outlook.
• Ability to read and understand materials to provide permit information.
• Bilingual Spanish is preferred but not required.

Responsibilities

• Issue permits after plan reviews and schedule inspections.
• Enter permit data into databases and maintain records.
• Assist the public by phone, email, or in person with permit questions.
• Collect permit fees and balance funds daily; issue reports.
• Register contractors and assist with bonding processes.
• Support Residential Plans Examiners and other staff as needed.

Skills

Public relations

Customer service

Communication

Telephone skills

Education

High school diploma or equivalent

Clerical experience

Tools

Microsoft Word

Excel

Outlook

Databases

Job description

Scope of Work

Assists the public with the issuance of building permits and scheduling inspections required by the City of Midland, answering and returning phone calls and emails, regularly corresponds with the public, homeowners, builders, contractors, and other City of Midland personnel. Maintains a high level of customer service at all times and is able to work as a teammate with other Code Administration staff. This position directly reports to the Residential Permits and Customer Service Supervisor.

Essential Job Duties

• After plans are reviewed for compliance by our plan reviewers, the Permit Clerk issues all required permits and schedules the required inspections to the appropriate inspectors.
• Enters all permit data into appropriate databases.
• Assists the general public either by telephone, email, or in person with questions or applications for permits.
• Collects money for permits and balances the funds collected at the end of the day. Issues monthly reports of money collected.
• Registers contractors and assists them with the bonding process.
• Receives requests from the public and relays the information to the appropriate staff person.
• Performs plan reviews of small projects and assists the Residential Plans Examiner with reviews.
• Performs general office duties such as typing, filing, copying, and the maintenance of records which also includes generating reports.
• Will perform minor plan reviews and directly assist the Residential Plans Examiners.
• Assists other city personnel including field inspectors if needed.
• Performs other related duties as required by the Director Supervisor and the Building Official.

Physical and Environmental Conditions

Ability to sit, stand and move about a building. Ability to lift sets of drawings and code books. Ability to sit at a desk behind a computer for extended periods of time. Ability to take and make phone calls, count money, and type data into computers.

Required Qualifications

Ability to effectively communicate with contractors, citizens, and fellow employees in order to provide information for permits. Must possess both good telephone and public relations skills. Must be able to deal effectively with contractors, subcontractors, homeowners, field inspectors, and other departments. Ability to work with possible irate customers on occasion.

Ability to read and understand written materials in order to provide information to the public. Skilled in the use of calculators, mobile phones and personal computers. Must be familiar with databases, data retrieval/input, printers, scanners, and copiers. Must have experience and good working knowledge of Microsoft programs including Word, Excel, and Outlook.

High school diploma or equivalent plus experience in clerical work or general office duties required.

Bilingual Spanish is preferred but not required.

• 2:1 Retirement Plan with TMRS
• Educational Tuition Assistance Program
• Public Service Loan Forgiveness Employer
• Midland Municipal Employee Credit Union
• Competitive pay
• Medical/Dental/Vision Plan
• PTO accrual
• Paid holidays