Permanent Supportive Housing Program Assistant/Case Manager

First Step House; Salt Lake City (UT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Holidays

401(k) match

Merit increases

Annual bonus

Medical/Dental/Vision/Life Insurance

Collaborative team

Job summary

First Step House is seeking a dedicated Program Assistant/Case Manager for its Permanent Supportive Housing team in Salt Lake City. This role blends case management with program administration to help residents maintain housing and access benefits and community resources.

The position offers a 36-hour work week, full-time status, and a comprehensive benefits package, with opportunities for merit-based increases and bonuses. Collaboration with a multidisciplinary team is central to the role.

Qualifications

• Bachelor’s degree preferred in Social Work, English, business, or related field.
• Case management experience highly preferred.
• Experience with mental health and substance use treatment are preferred.
• Valid Driver's License required.

Responsibilities

• Develop service plans with residents and help them work toward their goals.
• Support residents in maintaining housing, benefits, healthcare, and overall stability.
• Connect residents with community resources and coordinate services with outside providers.
• Provide trauma-informed, person-centered support using motivational interviewing and de-escalation strategies.
• Collaborate with clinical, medical, peer support, and other community partners.
• Complete timely and accurate documentation in electronic health record and HMIS systems.
• Manage referrals, waitlists, intakes, and discharge processes.
• Conduct intake appointments and complete admissions paperwork.
• Maintain spreadsheets, reports, files, and program records.
• Coordinate appointments, meetings, and care coordination activities.
• Communicate with residents, community partners, providers, and prospective residents.
• Assist with general administrative and program needs.

Skills

Case management

Communication

Organization

Conflict resolution

Education

Bachelor's degree in Social Work, English, business, or other related field

Tools

Microsoft Office

HMIS

Job description

Permanent Supportive Housing Program Assistant/Case Manager

• 426 South 500 East, Salt Lake City, UT, USA

Permanent Supportive Housing Program Assistant/Case Manager

Salt Lake City, UT | Full-Time | 36-Hour Work Week

$52,000–$62,000 annually

At First Step House, "We help people build lives of meaning, purpose, and recovery." We are looking for an organized, compassionate, and adaptable professional to join our Permanent Supportive Housing team.

This unique role combines case management and program administration. You'll work directly with residents who have experienced homelessness and may be living with mental illness and/or substance use disorders, while also supporting the organization and day‑to‑day operations of the program. You'll work alongside clinical, housing, medical, and other support staff to help residents maintain housing, access benefits and community resources, and build greater stability and independence.

Forget the traditional 40+ hour work week! We offer a 36-hour work week so you can enjoy more balance while building a meaningful career.

• Robust paid time off that grows with your tenure
• 15 paid holidays each year, including your birthday
• 401(k) with employer match up to 5%
• Annual merit increase opportunities
• Annual bonus opportunities
• Medical, Dental, Vision, and Life Insurance
• A collaborative team dedicated to changing lives

What You’ll Do

• Develop service plans with residents and help them work toward their goals.
• Support residents in maintaining housing, benefits, healthcare, and overall stability.
• Connect residents with community resources and coordinate services with outside providers.
• Provide trauma-informed, person-centered support using motivational interviewing and de-escalation strategies.
• Collaborate with clinical, medical, peer support, and other community partners.
• Complete timely and accurate documentation in electronic health record and HMIS systems.
• Manage referrals, waitlists, intakes, and discharge processes.
• Conduct intake appointments and complete admissions paperwork.
• Maintain spreadsheets, reports, files, and program records.
• Coordinate appointments, meetings, and care coordination activities.
• Communicate with residents, community partners, providers, and prospective residents.
• Assist with general administrative and program needs.

Qualifications

• A Bachelor's degree in Social Work, English, business, or other related field is preferred
• Case management experience highly preferred
• Experience with mental health and substance use treatment are preferred
• Valid Drivers License

What We’re Looking For

The ideal candidate is:

• Highly organized and detail-oriented.
• An excellent communicator with strong interpersonal skills.
• Able to balance administrative responsibilities with direct client care.
• Comfortable navigating challenging situations and using conflict-resolution skills.
• Proficient with Microsoft Office and able to learn electronic databases.
• Knowledgeable about or experienced working with homelessness, mental illness, substance use, or other barriers to stability.
• Committed to maintaining professional boundaries, confidentiality, and ethical standards.
• Able to work collaboratively as part of a multidisciplinary team.
• Someone who demonstrates an Outward Mindset and treats residents and coworkers with dignity and respect.

Why First Step House?

At First Step House, you’ll have the opportunity to make a meaningful difference every day while helping individuals build stability, independence, and lives of meaning and purpose.

If you’re passionate about helping others and enjoy a role that combines relationship-building, organization, and problem-solving, we’d love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.