PERMANENT CONTRACT - KEY HOLDER - LOS ANGELES - MELROSE

Jacquemus; Los Angeles (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

LA MAISON JACQUEMUS is seeking a confident Key Holder to support the Boutique team in Los Angeles. You will open/close the store, lead the floor, and ensure an exceptional client experience that reflects the House values.

Collaborate with leadership to drive sales and maintain brand standards. You will mentor colleagues, train new hires, and uphold security and stock procedures while delivering the highest level of service to clients.

Qualifications

• At least 3 years in luxury retail with leadership experience.
• Proficient in Microsoft Office and store operation tools.
• Proactive, results-driven with strong service orientation.
• Ability to motivate teams and manage client expectations.
• Strong communication skills, both oral and written.
• Skilled at mediating and resolving conflicts.
• Analytical and problem-solving mindset.

Responsibilities

• Grow sales revenue by leading by example and coaching the team.
• Open and close the boutique, manage cash handling and reports.
• Guide and support the team when senior staff are absent.
• Provide exceptional client service and create memorable customer experiences.
• Share product DNA and train new team members on standards.
• Identify opportunities and promote complementary products to clients.
• Build lasting client relationships and clienteling activities.
• Coordinate store operations: merchandising, restocking, transfers, deliveries, stock management.
• Handle client requests with composure and escalate when needed.
• Maintain boutique standards and ensure compliance with internal procedures.

Skills

Leadership

Customer service

Team motivation

Communication

Tools

Microsoft Office

Store operations software

Job description

LA MAISON JACQUEMUS

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France.

Dedicated to the memory of the designer’s late mother, the brand draws inspiration from a passion for culture. The Jacquemus ready-to-wear and accessories collections for men and women reference the French way of life and universal gestures of beauty, encompassing influences from fine art photography to decorative arts, cinema, painting, and sculpture.

Throughout the years, Jacquemus has staged runway productions in unique and unexpected locations, including a Parisian swimming pool, the Musée Picasso, a lavender field in Provence, a wheat field outside Paris, a salt marsh in the Camargue, and a beach in Hawaii. More recently, the brand has embraced settings such as the canal of the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), Casa Malaparte (La Casa) and Auguste Perret’s Parisian apartment (La Croisière).

Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees. Renowned for its fast-growing digital presence and its worldwide business spread, the brand has created innovative retail experiences around the world before opening its first permanent flagship store at 58 Avenue Montaigne in Paris in 2022. Following this milestone, international boutiques have opened in New York (SoHo), London (New Bond Street), Los Angeles (Melrose Avenue) and Dubai.

ROLE OVERVIEW

As a Key Holder, you will be an ambassador of the House and a trusted pillar of the Boutique team. Alongside the Store Director and Assistant Store Director, you will help run the Boutique day to day. You will open and close the boutique and take responsibility for it when management is absent. You will lead by example on the sales floor, making sure every client has a unique experience in line with the values and commitment of the House, while supporting and inspiring your colleagues.

MISSIONS

• Contribute to the growth of sales revenue and help the store reach its targets, both through your own sales and by motivating the team
• Open and close the boutique according to House procedures, including cash handling, alarm and security protocols, and end-of-day reporting
• Act as the point of reference in the store when the Store Director and Assistant Store Director are absent, taking the right decisions to keep the store running smoothly
• Welcome and advise our clients to give them an exceptional experience, and set the standard of service for the team
• Share your product expertise and the DNA of the House with clients and colleagues, and help train and onboard new team members
• Show initiative and boldness in suggesting complementary products, and encourage the same approach across the team
• Help recruit and retain clients by building privileged, lasting relationships with them, and by supporting clienteling activities
• Coordinate daily operations with the team, including visual merchandising, restocking, transfers, deliveries, customer service and stock management
• Handle client requests and delicate situations with composure, and escal ate to management when needed
• Make sure the boutique is always well maintained and presented to the highest standards of the House
• Master and apply internal procedures and guidelines, and make sure the team follows them too especially on security, cash and stock
• Embrace the Jacquemus spirit with your creativity, sense of excellence and positive team energy

PROFIL

• At least 3 years work experience in luxury retail environment with leadership experience
• Knowledge of Microsoft Office programs and Store operation applications
• Action oriented; drive for results
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Social perceptiveness
• Able to mediate and negotiate to resolve conflict
• Problem-solver
• Strong oral and written communication skills