PERMANENT CONTRACT - CITY MANAGER- NEW YORK CITY

Jacquemus; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

LA MAISON JACQUEMUS is seeking a City Manager to lead a high-end boutique and concessions with a strong focus on sales performance and client development in the Miami area. You will collaborate with the Paris HQ, train staff, and ensure brand standards across doors including a Bloomingdale's concession and the Soho flagship.

The ideal candidate brings proven luxury retail leadership, a large client book, and a track record of profitable store management alongside strong people skills and

Qualifications

• Minimum 5 years in luxury retail management or equivalent.
• Proven track record of opening or growing a retail location.
• Experience managing multi-door or concession environments is a strong asset.
• Established local network in the Miami luxury market or ability to build one quickly.
• Excellent client events conceiving and executing for revenue growth.

Responsibilities

• Develop, train, and motivate associates to exceed sales objectives while maintaining retail excellence.
• Lead on the selling floor; coach and motivate the team.
• Manage clienteling and acquisition efforts to grow the customer base and retention.
• Analyze store KPIs and implement action plans to hit targets.
• Ensure highest level of customer service and brand alignment.
• Oversee payroll integrity and scheduling; manage P&L for the store.
• Recruit, develop and retain top talent with clear career paths.
• Coordinate store openings and ongoing operations of concessions and flagship.

Skills

Retail Leadership

Luxury Retail

Staff Coaching

Clienteling

KPIs & P&L

Talent Development

Operations & Budgeting

English Fluency

Microsoft Office

Tools

Microsoft Office

Job description

LA MAISON JACQUEMUS

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France.

Dedicated to the memory of the designer’s late mother, the brand draws inspiration from a passion for culture. The Jacquemus ready-to-wear and accessories collections for men and women reference the French way of life and universal gestures of beauty, encompassing influences from fine art photography to decorative arts, cinema, painting, and sculpture.

Throughout the years, Jacquemus has staged runway productions in unique and unexpected locations, including a Parisian swimming pool, the Musée Picasso, a lavender field in Provence, a wheat field outside Paris, a salt marsh in the Camargue, and a beach in Hawaii. More recently, the brand has embraced settings such as the canal of the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), Casa Malaparte (La Casa) and Auguste Perret’s Parisian apartment (La Croisière).

Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees. Renowned for its fast-growing digital presence and its worldwide business spread, the brand has created innovative retail experiences around the world before opening its first permanent flagship store at 58 Avenue Montaigne in Paris in 2022. Following this milestone, international boutiques have opened in New York (SoHo), London (New Bond Street), Los Angeles (Melrose Avenue) and Dubai.

ROLE OVERVIEW

The City Manager is a strong leader responsible for driving the business through sales support, enforcing operational policies, training, and stock management. This position maintains the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.

The City Manager collaborates closely with the HQ team in Paris and, in the absence of a local HQ team, represents the Maison locally. In this role, the City Manager also leads the opening and ongoing operation of Bloomingdale's concession corner, in addition to the Soho flagship — managing both doors as a unified commercial and operational scope.

TASKS AND RESPONSIBILITIES

Business and Sales Performance

• Develop,trainand continuously motivate associates towards achieving and exceeding personal and categorysales objectiveswhile applying retail excellence

• Demonstrate leadership by playing an active role on the selling floor,coachingand motivating the team

• Manage and lead team efforts inclientelingfocused on new client acquisition and retention

• Analyze andmonitorstore KPIs on a daily,weeklyand monthly basis to implement action plans to achieve target KPIs

• Perform daily reporting and analysis andidentifyopportunities to improve performance

• Ensurethehighestlevelofcustomerservice

• Analyze performance by category and partner with the Merchandising team tovalidateaction plansin order todrive positive and sustainable growth

• Responsible for P&L of the store incloverssingstaff and runningcostto maintainanhealthy bottom line.

Team Leadership

• Lead, coach, andmotivateteamtoperformattheirhighestpotential

• Coach the sales team on how to deliver a unique and memorable shopping experience,observingthe sales floor and providing feedback accordingly

• Manage performancereviewsanddevelopmentplans for all direct reports

• Ensure all staff receives monthly,quarterlyand annual feedback

• Ensure behavior reflects theJacquemusbrand and people values, showing pride, enthusiasm,commitmentand initiative

• Approve andmonitorstore schedules

• Ensure the integrity ofpayrolland thepayrollprocess

• Recruit, develop andretaintop talent; a translatable, pre-existing client book is a strong asset for this role

• Identifyand cultivate high-potential profiles within the team, with structured development plans and clear career paths

Visual Merchandising

• Ensure store visual merchandising standards are met andmaintainedacross all doors

• Review salesfrequentlyandtake actionon visual merchandising tomaximisesales

Store Operations

• Ensurecompliancewithcorporatepoliciesandprocedures

• PartnerwithRetailOperations toensureinventoryaccuracyandshrinkrateswithincompanystandards byregularlyfollowingup onoperationsandexecutinginitiatives asneeded

• Lead the opening of the Bloomingdale's Aventura concession corners (Q4): coordinate pre-opening setup, staffing,trainingand operational readiness in partnership with the regional team

• Ensure seamless day-to-day operation of both Bloomingdale's corners post-opening, including inventory management, brand standards compliance and performance reporting

CRM & Client Development

• Drive the in-store shiftfromwalk-incustomeroutreachtomeaningfulclientrelationshipbuilding,througharobustand proactive clientdevelopmentstrategy

• Leverageapre-existingnetwork of localcommunityrelationships and cultural connections tointroducethe Maison to new client communities in Miami

• Propose,developand hostcommerciallytargetedin-store and off-site shoppingevents,withthe ambition toactivateatleastmonthly;eventsshouldbelocallyrelevant, brand-consistent and P&L-positive

• Maintaincompetitormarketawarenessacrossthe Miamiluxuryretaillandscape

PROFILE

• At least 5years'experiencein aluxuryretailmanagementrole

• Proventrack recordof opening or significantly growing a retail location from an early stage

• Experiencemanagingmulti-dooror concessionretailenvironmentsisastrongadvantage

• Established client book and local network in the Miami or broader Florida luxury market, ordemonstratedability to build one quickly

• Demonstratedexperienceconceivingandexecutingprofitable clientevents—bothin-store and off-site —withregularity

• Knowledgeof Microsoft Office and storeoperationapplications

• Action-oriented;strongdrive forresults

• Abilitytomotivateothersandbuildeffective,complementaryteams

• Strong service orientation and client focus

• Excellent mediating,negotiatingand conflict resolution skills

• Strong oral andwrittencommunicationskillsinEnglish;French a plus