Perishables Store Operations Lead

Hyvee.io; Cedar Rapids (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hy-Vee is seeking an Assistant Manager for Store Operations in Cedar Rapids, IA. The role oversees daily store functions, leads teams, ensures excellent customer service, and maintains store standards and profitability.

Collaboration with district leadership helps drive growth and ensure operational excellence. The position emphasizes a positive customer experience, staff development, and adherence to safety and policies.

Qualifications

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Ensures the store standards for customer service, employee relations, and overall departmental profitability are met.
• Ensures compliance with store accounting procedures and reports potential problems.
• Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company's guidelines.
• Assists in forecasting and reviewing the store labor schedule with the store directors guidelines.
• Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
• Directs the ordering of merchandise in their respective areas.
• Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Assists with replenishing shelf product, designs and constructs displays.
• Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

Job description

Hy-Vee is seeking an Assistant Manager for Store Operations in Cedar Rapids, IA. The role oversees daily store functions, leads teams, ensures excellent customer service, and maintains store standards and profitability.

Collaboration with district leadership helps drive growth and ensure operational excellence. The position emphasizes a positive customer experience, staff development, and adherence to safety and policies.