Performance Specialist, New York

PPG Industries; United States; Remote; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid vacation & holidays

Retirement plan

EAP

Disability/Leave

Voluntary benefits

Job summary

PPG Industries is seeking a Performance Specialist to improve operational performance for assigned PPG CDN, MSO, and Strategic customers. You will report to the Collision Performance Manager and lead KPI reviews, action planning, and cross-functional collaboration with sales and distribution.

The role requires travel, strong communication, and a background in customer service or sales support. A valid driver’s license and access to a personal vehicle are needed, with a remote-friendly work setup

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 3+ years in customer service or sales support.
• Strong communication across organizational levels.
• Analytical, organized, and proactive with follow-up.

Responsibilities

• Be primary support contact for PPG CDN, MSO, and strategic customers.
• Drive retention, growth and performance improvements.
• Partner with sales and distribution to align service efforts.
• Complete Workday training and remain compliant.
• Conduct KPI reviews and develop action plans tied to goals.
• Observe workflows and identify constraints to boost productivity.
• Collaborate to ensure consistent customer messaging.
• Utilize FAVR program to justify travel expenses and vehicle use.

Skills

Customer service

Sales support

Communication

Analytical

Organizational

MS Office proficiency

CRM/ERP familiarity

Follow-up

Education

Bachelor’s degree

Tools

CRM/ERP

MS Office

Job description

As the Performance Specialist , you will focus on measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will act as a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.

You will report to the Collision Performance Manager.

Responsibilities

• Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.

• Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.

• Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.

• Complete all required Workday corporate training, maintaining full compliance with PPG requirements.

• Ensure all assigned corporate learning, certifications, and compliance modules remain current.

• Conduct structured KPI and performance reviews with important customers.

• Develop and track action plans tied to customer goals and agreed performance metrics.

• Observe shop workflows and identify constraints improving productivity or profitability.

• Be a trusted advisor by connecting operational improvements to measurable outcomes.

• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.

• Through PPG’s Fixed and Variable Rate (FAVR) program, you’ll have the flexibility to drive your own vehicle while receiving tax-advantaged reimbursement for fuel, insurance, and other eligible business-related vehicle expenses. The program is designed to provide a convenient, cost-effective alternative to a company vehicle while giving you greater choice and flexibility.

Qualifications

• Bachelor’s degree or post‑secondary education preferred; comparable combination of education and experience may substitute.

• 3+ years of related experience in customer service or sales support.

• Demonstrated strength in fostering clear, collaborative communication at every organizational level.

• Excellent analytical, organizational, administrative, and follow up abilities.

• MS Office Suite proficiency and familiarity with using a CRM/ERP.

• Travel is required for the role.

• Must possess a valid driver’s license, maintain automobile insurance, have access to a personal vehicle that meets PPG’s Fixed and Variable Rate (FAVR) program requirements, and successfully pass a motor vehicle record (MVR) review.

#LI-Remote

The base salary range for this position is $51,000 to $70,000 USD, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more, visit www.ppg.com and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, movefastanddon’tstop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role, weidentifyproblems, takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontline,the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPGprovidesequal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, genderidentityor expression.

PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan documents.Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process,so that we can do better today than yesterday.