Performance Specialist

Insperity Support Services, L.P.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision benefits

Volunteer hours

Job summary

Insperity is seeking a client-focused consultant to analyze performance gaps and design training solutions that deliver measurable value for clients. You will collaborate with service teams and business leaders to develop performance improvement strategies that drive retention and growth.

The role emphasizes facilitating initiatives such as teambuilding, culture change, and leadership development, with travel up to 20% as needed.

Qualifications

• Bachelor’s Degree or four years of equivalent work experience is required
• Three to five years of work experience in performance improvement and training is required
• Experience consulting with small to medium size businesses is preferred
• Training certification (DDI) is preferred or must be obtained within three to four months of hire date
• Human Resources knowledge/broad base exposure to various HR disciplines and understanding of their role and impact
• Strategic and critical thinking skills
• Strong business acumen
• Proven success influencing leaders and positively impacting business results
• Effective presentation skills using visuals and other media
• Multi-tasking and ability to handle multiple priorities
• Effective written and verbal communication skills
• Effective problem solving and decision-making skills
• Customer service experience in a team environment
• Ability to manage multiple projects and requests on an on-going basis
• Proficient use of Microsoft Office program and demonstrates ability to learn other application programs as needed
• Travels: Yes, up to 20% of time

Responsibilities

• Responds to and initiates client service requests, consults on organizational and employee performance gaps, and recommends training and employee engagement solutions
• Consults with client business owners and leaders regarding organizational and employee performance gaps, which may include conducting a needs analysis
• Develops, recommends and promotes performance improvement/training solutions
• Facilitates strategic initiatives, including but not limited to: teambuilding, culture improvement, change management, inclusive leadership, and executive leadership retreats
• Maintains and improves tools, tracking mechanisms, and workflow processes to enhance service delivery
• Facilitates and coordinates training programs using company learning resources
• Establishes methods of measuring business impact of performance/training solutions
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances
• Executes level of care playbook through authentic and intentional delivery as a client advocate
• Collaborates with team members to create service deliverables that align with client’s business strategy
• Participates in prospect meetings with Sales and Service Team members
• Maintains established business network and stays abreast of changes and updates in the performance improvement/training field

Skills

Communication skills

Presentation skills

Time management

Analytical thinking

Client consulting

Training facilitation

Education

Bachelor’s degree or equivalent

DDI training certification (preferred)

Tools

Microsoft Office

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

SUMMARY

This position is responsible for consulting with clients and service team members regarding client’s performance improvement needs, then developing or recommending appropriate performance improvement/training solutions that provide value, positively impact our clients’ businesses and result in retention and growth.

RESPONSIBILITIES

• Responds to and initiates client service requests, consults on organizational and employee performance gaps, and recommends training and employee engagement solutions
• Consults with client business owners and leaders regarding organizational and employee performance gaps, which may include conducting a needs analysis
• Develops, recommends and promotes performance improvement/training solutions
• Facilitates strategic initiatives, including but not limited to: teambuilding, culture improvement, change management, inclusive leadership, and executive leadership retreats
• Maintains and improves tools, tracking mechanisms, and workflow processes to enhance service delivery
• Facilitates and coordinates training programs using company learning resources
• Establishes methods of measuring business impact of performance/training solutions
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances
• Executes level of care playbook through authentic and intentional delivery as a client advocate
• Collaborates with team members to create service deliverables that align with client’s business strategy
• Participates in prospect meetings with Sales and Service Team members
• Maintains established business network and stays abreast of changes and updates in the performance improvement/training field

QUALIFICATIONS

• Bachelor’s Degree or four years of equivalent work experience is required
• Three to five years of work experience in performance improvement and training is required
• Experience consulting with small to medium size businesses is preferred
• Training certification (DDI) is preferred or must be obtained within three to four months of hire date
• Human Resources knowledge/broad base exposure to various HR disciplines and understanding of their role and impact
• Strategic and critical thinking skills
• Strong business acumen
• Proven success influencing leaders and positively impacting business results
• Effective presentation skills using visuals and other media
• Multi-tasking and ability to handle multiple priorities
• Effective written and verbal communication skills
• Effective problem solving and decision-making skills
• Customer service experience in a team environment
• Ability to manage multiple projects and requests on an on-going basis
• Proficient use of Microsoft Office program and demonstrates ability to learn other application programs as needed
• Travels: Yes, up to 20% of time

Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

At Insperity, we celebrate the diversity of our employees and our leadership.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!