Performance Ops Analyst II - Investigations & Insights

Amazon Inc.; Nashville (TN); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Performance Ops Specialist II in Nashville, TN to conduct high-judgment investigations, analyze data, and drive improvements across DSP programs. You will partner with cross-functional teams to identify gaps and implement scalable solutions that enhance safety and delivery quality.

Ideal candidates will have strong analytical abilities, experience with SOPs, and a track record of driving operational improvements in a fast-paced environment.

Qualifications

• Experience with Microsoft Office tools and CRM systems.
• Ability to manage multiple assignments with deadlines.
• Strong analytical and communication skills.

Responsibilities

• Execute high-judgment investigations in line with SOPs.
• Identify recurring issues and escalate to stakeholders.
• Present findings and recommendations to leadership.
• Collaborate with Last Mile teams to support safe, efficient DSP operations.
• Develop scalable, data-driven solutions for program health.

Skills

Word

Excel

Outlook

OneNote

Salesforce

Education

Bachelor's degree in a relevant field

Job description

Amazon is seeking a Performance Ops Specialist II in Nashville, TN to conduct high-judgment investigations, analyze data, and drive improvements across DSP programs. You will partner with cross-functional teams to identify gaps and implement scalable solutions that enhance safety and delivery quality.

Ideal candidates will have strong analytical abilities, experience with SOPs, and a track record of driving operational improvements in a fast-paced environment.