Performance Monitoring Supervisor

Cardinal Health, Inc.; Town of Texas (WI); Remote; USD 66,000 - 95,000; Full time

Job summary

An established industry player in healthcare is seeking a Performance Monitoring Supervisor to enhance quality assurance processes. This dynamic role involves analyzing performance data, coaching team members, and ensuring compliance with industry standards. The ideal candidate will possess strong leadership and communication skills, with a background in quality assurance. The position offers the flexibility of remote work, allowing you to thrive in a supportive environment while making a significant impact on patient care. Join a forward-thinking team dedicated to delivering life-changing therapies efficiently and effectively.

Benefits

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before payday

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Qualifications

• 3-5 years of Quality Assurance experience preferred.
• Strong leadership and communication skills required.

Responsibilities

• Monitor calls and document performance for quality assurance.
• Develop and deliver training on quality standards.

Skills

Leadership Skills

Communication Skills

Data Analysis

Quality Assurance

Presentation Skills

Project Management

Education

High School Diploma or GED

Bachelor's Degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Job Summary:

The Performance Monitoring Supervisor focuses on ensuring high-quality products or services by setting and maintaining standards, monitoring performance, and providing coaching and training. This role analyzes data, identifies areas for improvement, and develops strategies to enhance quality. The Supervisor will also ensure compliance with regulations, client requirements and collaborate with leadership to implement training and development programs.

Responsibilities:

• Support the quality efforts for the program – call quality, meeting standards set by us as well as standards set by the client.
• Verify the integrity of the data before being submitted/reported to the client.
• Monitor calls for each individual team member and document performance.
• Monitor productivity and adherence to Key Performance Indicators (KPIs) for the assigned program.
• Coach team members for areas of opportunity and improvement in quality.
• Create job aids for low performing individuals as well as celebrate success of those high performers.
• Develop and deliver training on quality.
• Facilitate client call calibration sessions on a regular basis.
• Responsible for Quality Recognition program.
• Provide trend reports and partner with leadership to design training, coaching, and development.
• Ensure reconciliation reports completed daily/weekly/monthly.
• Maintain low Adverse Event reporting errors.

Qualifications:

• HS diploma, GED or technical certification in related field or equivalent experience, strongly desired.
• BA, BS or equivalent experience in related field, preferred.
• 3-5 years of Quality Assurance experience preferred.
• In-depth knowledge and complete understanding of standards, principles, and techniques utilized within the Quality Assurance field would be an asset.
• FDA regulated industry experience as well as applicable Quality System Standards and Regulations experience beneficial.
• Understanding of Project Management would be valuable.
• Strong leadership, facilitation, and communication skills required.
• Presentation Skills: Be able to train and/or present quality information to facility and outside contacts.
• Strong computer skills: Experience with MS Word, MS Excel, MS PowerPoint required.

What is expected of you and others at this level:

• Coordinates and supervises the daily activities of operations or business staff.
• Administers and exercises policies and procedures.
• Ensures employees operate within guidelines.
• Decisions have a direct impact to work unit operations and customers.
• Frequently interacts with subordinates, customers, and peer groups at various management levels.
• Interactions normally involve information exchange and basic problem resolution.

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
• Download speed of 15Mbps (megabyte per second).
• Upload speed of 5Mbps (megabyte per second).
• Ping Rate Maximum of 30ms (milliseconds).
• Hardwired to the router.
• Surge protector with Network Line Protection for CAH issued equipment.

Anticipated pay range: $66,500 - $94,900

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

Application window anticipated to close: 05/15/2025. *If interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.