Performance Measurement & Business Intelligence Support

General Dynamics IT; Washington (District of Columbia, WA); On-site; USD 110,000 - 150,000; Full time

Job summary

General Dynamics IT is seeking a Performance Management Analyst III to design and maintain performance measures, dashboards, and reports for a DHS national cyber operations center. You will transform operations data into leadership-ready insights on readiness, workload, timeliness, and quality.

You will own the performance measurement framework, support AI-enabled tool effectiveness on mission outcomes, and train staff while ensuring reliable reporting during normal and surge operations.

Qualifications

• Bachelor's degree in Data Analytics, Statistics, Information Systems, Business, or related field.
• Minimum 5 years of experience in business intelligence, performance management, or operational analytics.
• Experience designing KPI frameworks and dashboards in Power BI, Tableau, Qlik, or Palantir.
• Proficiency in SQL and working with data from multiple operational systems.
• Experience producing executive-level reports and briefings.
• Active Top Secret (TS) clearance.
• Eligibility to obtain and maintain TS/SCI access.
• Ability to work onsite at DHS Headquarters and other agency sites in the National Capital Region.

Responsibilities

• Design, build, and maintain KPI frameworks, dashboards, and reports to show DHS operational performance.
• Develop, update, and maintain performance measurement and reporting procedures including data collection and validation steps.
• Partner with business analysts to refine mission-performance procedures and escalation workflows; support testing of changes.
• Define measures for intake, timeliness, escalation, and staffing readiness; document calculation rules.
• Produce monthly and quarterly performance and readiness reports for leadership and reviews.
• Create and deliver staff training and maintain knowledge repositories for performance systems.

Skills

Data Analytics

Data Quality

Operational Analytics

Operational Metrics

Performance Measurement

Education

Bachelor's degree in Data Analytics, Statistics, Information Systems, Business, or related field

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Data Science and Data Engineering

Job Qualifications: Skills: Data Analytics, Data Quality, Operational Analytics, Operational Metrics, Performance Measurement Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description:

Position Summary

The Performance Management Analyst III designs, builds, and maintains the measures, dashboards, and reports that show how a DHS agency's national cyber operations center is performing. The analyst turns operational and program data into clear information on readiness, workload, timeliness, and quality for leadership. The analyst owns the center's performance measurement framework and recurring performance reporting, and helps measure the effect of modernization and AI-enabled tools on the mission. The role also supports discovery and procedure refinement, trains staff, maintains performance knowledge resources, and sustains reliable reporting during normal and surge operations.

Key Responsibilities

Discovery and Procedure Support

Support initial discovery through stakeholder interviews and assessments of existing KPIs, dashboards, reporting workflows, data sources, and readiness measures. Document needs, capability gaps, dependencies, and constraints, and recommend prioritized improvements.

Develop, update, and maintain performance measurement and reporting procedures, including data collection, calculation, validation, escalation, and publication steps.

Partner with the Business Analysts and operational process owners to refine mission-performance procedures and escalation workflows. Provide analytical evidence, support testing of proposed changes, and validate their effect on mission performance.

Performance Measurement Framework

Develop and maintain the KPI framework, including definitions, data sources, baselines, and targets.

Define measures for intake and triage timeliness against service levels, mean time to detect and respond, escalation timeliness, case closure, product timeliness, and staffing and training readiness.

Document calculation rules so every measure is repeatable and auditable.

Develop and maintain stakeholder satisfaction measures, including feedback collection methods, reporting frequency, analysis, and recommendations for improvement.

Define and report system availability measures using authoritative data from system owners, including agreed service windows, outage classifications, and mission impacts.

Dashboards & Analytics

Build and maintain operational metrics and incident lifecycle dashboards for leadership and operators.

Automate data collection and refresh, and manage data quality and lineage for every reported measure.

Build dashboards in the agency's enterprise analytics environment, including Palantir.

Ensure dashboards and reports meet Section 508 accessibility requirements.

Program & Readiness Reporting

Produce monthly and quarterly performance reports and readiness metrics.

Provide performance and staffing inputs to program management and quarterly status reviews.

Own the monthly readiness and staffing report, including training and certification levels.

Analysis & Improvement

Analyze trends, bottlenecks, and workload, and recommend improvements.

Measure the effect of new workflows and AI-enabled tools, including workload reduction.

Brief findings to government leadership in plain, decision-ready terms.

Training and Performance Repositories

Develop and deliver staff training on new performance systems, dashboards, metric interpretation, and reporting workflows. Coordinate training on related operational systems and workflows with system and process owners.

Create and maintain user guides, job aids, and practical exercises; assess user understanding, collect feedback, and update training materials as systems and procedures change.

Maintain performance repositories and related knowledge systems containing metric dictionaries, approved procedures, dashboard documentation, training materials, and improvement records. Apply version control, assigned content ownership, access controls, and scheduled reviews to keep content current and usable.

Required Qualifications

Bachelor's degree in Data Analytics, Statistics, Information Systems, Business, or a related field.

Minimum 5 years of experience in business intelligence, performance management, or operational analytics.

Experience designing KPI frameworks and building dashboards in tools such as Power BI, Tableau, Qlik, or Palantir.

Proficiency in SQL and working with data from multiple operational systems.

Experience producing executive-level reports and briefings.

Active Top Secret (TS) clearance.

Eligibility to obtain and maintain TS/SCI access.

Ability to work onsite at DHS Headquarters and other agency sites in the National Capital Region.