Performance Marketing Account Manager - Social & Ecomm

Kargo; Northern (KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Kargo is hiring an Account Manager to join our Customer Success team. You will partner with Account Directors on day‑to‑day account management, running customers' performance marketing on social media and delivering optimization and performance insights.

This hybrid role requires onsite presence 4 days per week and focuses on increasing revenue and conversions for Retail, eComm, and Travel clients through a data‑driven, analytical approach.

Qualifications

• 2–3 years of paid Facebook advertising and campaign management experience.
• Understanding of and experience with performance marketing goals and methods—ROAS, omnichannel strategies, and more.
• Experience running dynamic catalog‑based ads on social channels
• Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency
• Substantial analytical and spreadsheet/Excel skills, with a self‑sufficient, proactive approach to identifying and solving issues
• Effective written and verbal communication skills with considerable attention to detail, and the ability to thrive in a dynamic, fast‑paced startup environment
• Knowledge of Instagram, Pinterest, TikTok, and Snapchat performance marketing and experience with third‑party social platforms (especially Kargo Commerce) are a plus

Responsibilities

• Support Account Directors with campaign and account management, proactively flagging risks.
• Create and optimize social media campaigns based on performance trends.
• Analyze performance and compile reports linking data to decisions.
• Communicate performance insights to stakeholders with clear, actionable plans.
• Train users on Kargo Commerce software.
• Troubleshoot assets like catalogs and pixels; assist with feed mapping and creative scoping.
• Provide regular feedback to product teams from customers and experience

Skills

Facebook advertising

Performance marketing

Catalog-based ads

Budget management

Analytics/Excel

Communication

Social platforms knowledge

Job description

Kargo is hiring an Account Manager to join our Customer Success team. You will partner with Account Directors on day‑to‑day account management, running customers' performance marketing on social media and delivering optimization and performance insights.

This hybrid role requires onsite presence 4 days per week and focuses on increasing revenue and conversions for Retail, eComm, and Travel clients through a data‑driven, analytical approach.