Manager, Client Services

StitcherAds

New York (NY)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Kargo is seeking a Client Services Manager to own day-to-day execution and client experience across a shared book of direct and programmatic accounts. This role connects clients with internal teams to ensure campaigns launch correctly, meet goals, and support retention and growth.

The position is hybrid, requiring onsite presence four days per week. The role emphasizes building warm client relationships, proactive issue resolution, and clear, actionable reporting to demonstrate value and

Qualifications

3+ years of experience in digital media, ad tech, or client-facing roles in agency planning or operations.
Direct and programmatic campaign mechanics knowledge, including trafficking and asset collection.
Proficiency with MS Excel and Google Sheets for reporting and analysis.
Strong written and verbal communication with client-facing presentations.
Familiarity with digital media metrics and industry terminology.
Proactive, detail-oriented mindset with ability to manage competing priorities.

Responsibilities

Guide accounts through the full campaign lifecycle from kickoff to delivery on time and on spec.
Build trusted client relationships and position Kargo as a partner, not a vendor.
Deliver performance reports with clear takeaways for clients.
Identify and flag issues in assets, tags, and reporting before they affect clients.
Flag upsell and renewal opportunities for Sales or senior CS with sufficient lead time.
Route demand-side needs and feedback to internal teams to keep campaigns on track.
Collaborate with Sales, Operations, Creative, and Senior CS on shared commitments.

Skills

Digital media experience

Excel and Sheets

Strong communication

Attention to detail

Multitasking

Cross-functional collaboration

Tools

Tagging systems

Ad tech platforms

Campaign trafficking

Job description

Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our dynamic teams work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a Creative Science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Kargo is growing rapidly and currently has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.

Who We Hire

Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn’t stop to ask what’s next, because they’re already building it.

The Opportunity

Kargo is hiring a Client Services Manager to own the day-to-day execution and client experience across a shared book of direct and programmatic accounts. This role is the connective tissue between clients and Kargo's internal teams—ensuring campaigns launch correctly, perform to goal, and create the conditions for retention and growth. This is a hybrid role requiring onsite presence 4 days per week.

The Daily To-Do

Guide assigned accounts through the full campaign lifecycle—kickoff through delivery—ensuring campaigns execute on time and on spec without delays, missing assets, or escalations
Build warm, responsive, trust-based client relationships so clients view Kargo as a reliable partner, not a vendor to manage
Deliver performance reports on schedule with clear takeaways that help clients understand what's working and what to do next
Catch discrepancies in assets, tags, and reporting before they become client issues, and track open items across multiple accounts without dropping threads
Proactively identify and flag upsell and renewal opportunities, handing them to sales or senior CS with enough lead time to act
Route demand-side needs, revenue blockers, and client feedback to the right internal teams quickly and clearly, keeping campaigns on track
Collaborate with sales, operations, creative, and senior CS team members—sharing context freely and following through on shared commitments

Qualifications

3+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection
Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
Familiarity with digital media metrics and industry terminology
A proactive, detail-oriented approach—identifying issues early, asking the right questions to unblock yourself, and managing competing priorities without losing clarity on what needs to happen next
Preferred: experience working across cross-functional teams (sales, operations, creative) and exposure to campaign troubleshooting in direct or programmatic environments

In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. In addition to base salary, this role is eligible for variable compensation — either the Kargo Sales Incentive Plan (sales roles) or an annual discretionary bonus (all other roles). Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.

U.S Salary Range

$70,000 — $90,000 USD

What We’re Proud Of