Account Manager

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New York, Chicago, Los Angeles, Dallas (NY, IL, CA, TX)

Hybrid

USD 80,000 - 90,000

Full time

14 days+

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Job summary

Kargo is hiring an Account Manager to join our Customer Success team in New York. You'll partner with Account Directors on day-to-day account management, running customers' performance marketing on social media, and delivering optimization and performance insights.

This is a hybrid role requiring onsite presence 4 days per week. The daily tasks include campaign management, data-driven reporting, stakeholder communication, and training users on the Kargo Commerce platform to drive revenue for

Qualifications

2–3 years of paid Facebook advertising and campaign management experience.
Understanding of performance marketing goals and omnichannel strategies.
Experience running dynamic catalog-based ads on social channels.
Trustworthy in managing larger ad budgets with deadlines.
Strong analytical and Excel skills for data-driven decisions.
Excellent written and verbal communication in a fast-paced startup.
Familiarity with Instagram, Pinterest, TikTok, Snapchat, and Kargo Commerce is a plus.

Responsibilities

Support Account Directors with campaign and account management duties.
Create, edit, optimize, and scale social media campaigns by performance trends.
Analyze direct response performance and compile custom reporting.
Communicate performance insights with stakeholders and plan tests.
Train self-serve users on Kargo Commerce software.
Troubleshoot assets like catalogs and pixels; assist with feed mapping.
Provide feedback to the product team from customers.

Skills

Facebook advertising

Campaign management

Performance marketing

Analytics & Excel

Communication skills

Budget management

Social platforms knowledge

Tools

Kargo Commerce

Job description

Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our dynamic teams work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a Creative Science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Kargo is growing rapidly and currently has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.

Who We Hire

Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn’t stop to ask what’s next, because they’re already building it.

The Opportunity

Kargo is hiring an Account Manager to join our growing Customer Success team. You'll partner with Account Directors on day-to-day account management, running customers' performance marketing on social media and delivering optimization and performance insights. This isn't a community-building or engagement role—it's all about increasing revenue and conversions for our Retail, eComm, and Travel customers through a strategic, data-driven, and analytical approach. This is a hybrid role requiring onsite presence 4 days per week.

The Daily To-Do

Support Account Directors with campaign and account management duties, treating client accounts like your own business—proactively managing risks and flagging issues early
Create, edit, optimize, and scale social media campaigns based on complex performance trends
Analyze direct response performance and compile custom reporting that tells a clear story—connecting numbers to decisions, not just delivering data dumps
Communicate with account stakeholders on performance, measurement, testing plans, and creative opportunities in a way that's direct, credible, and easy to act on
Train self-serve users on how to get the most out of the Kargo Commerce software
Troubleshoot technical assets such as product catalogs, pixels, and offline data sets, and assist with back-end processes like feed mapping and creative scoping
Provide regular feedback to the product team sourced from customers and your own experience

Qualifications

2–3 years of paid Facebook advertising and campaign management experience
Understanding of and experience with performance marketing goals and methods—ROAS, omnichannel strategies, and more
Experience running dynamic catalog-based ads on social channels
Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency
Substantial analytical and spreadsheet/Excel skills, with a self-sufficient, proactive approach to identifying and solving issues
Effective written and verbal communication skills with considerable attention to detail, and the ability to thrive in a dynamic, fast-paced startup environment
Knowledge of Instagram, Pinterest, TikTok, and Snapchat performance marketing and experience with third-party social platforms (especially Kargo Commerce) are a plus

In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. In addition to base salary, this role is eligible for variable compensation — either the Kargo Sales Incentive Plan (sales roles) or an annual discretionary bonus (all other roles). Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.

U.S Salary Range

$80,000 — $90,000 USD

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