Performance Managment System Administrator

nc; North Carolina; Hybrid; USD 55,000 - 97,000; Full time

Job summary

NC Department of Adult Correction is seeking a Staff Development Specialist II to coordinate performance management operations, administer NCVIP, and back up LMS administration. The role requires building training resources and delivering classroom or virtual instruction at a hybrid onsite site in Raleigh, NC.

Ideal candidates have hands-on experience with HR systems, program coordination, and policy interpretation to improve performance processes and training outcomes across the agency.

Qualifications

• Experience administering HR systems (HRIS, LMS, NCVIP) within a large organization.
• Ability to coordinate recurring programs, timelines and stakeholder actions.
• Ability to interpret policies and create training content for system processes.

Responsibilities

• Coordinate agency-wide performance management system functions and cycles.
• Develop and deliver training for employees and supervisors across classrooms, virtual, and online formats.
• Create reports to monitor completion, identify exceptions, and support decisions.

Skills

HRIS

LMS

NCVIP

Training delivery

Reporting

Job description

Agency Adult Correction Division COO - Administration

Job Classification Title

Staff Development Specialist II (NS)

Position Number

60089564

Grade

NC15

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

The Performance Management System Administrator coordinates agency-wide performance management operations through functional system administration, program implementation, policy support, reporting, and user training. The position administers the North Carolina Valuing Individual Performance (NCVIP) system, manages recurring performance management activities, coordinates system and process improvements, develops training and user-support resources, and provides backup administration for the agency's Learning Management System (LMS).

Key Duties Include:

• Administer performance management system functions such as employee groups, goal assignments, performance record security, high-volume transactions, and data maintenance.
• Coordinate annual performance management cycles, implementation activities, work plans, deadlines, stakeholder actions, and issue follow-up.
• Interpret performance management policies and procedures for use in system processes, operational guidance, training content, and individual case resolution.
• Troubleshoot system, access, data, or process issues and coordinate resolutions with Human Resources staff, technical partners, trainers, or statewide stakeholders.
• Develop and validate reports used to monitor completion, identify exceptions, evaluate program activity, and support management decisions.
• Assess user-support and training needs and develop job aids, user guides, process documentation, facilitator materials, or other instructional resources.
• Deliver classroom, virtual, group, or individual training and coaching for employees, supervisors, Human Resources staff, trainers, or other system users.
• Evaluate system use, participant feedback, policy changes, or recurring process issues to revise training, guidance, and program procedures.
• Provide backup administration for the Learning Management System, including user support, reporting, training content maintenance, or assigned system activities.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $55,221 -$96,639

Recruitment Range: $55,221 - $66,944

Repost - Previous Applicants Do Not Need To Reapply In Order To Be Considered For This Vacancy.

Internal Posting - this is an internal posting open only for current North Carolina state government employees, and eligible state government Reduction In Force (RIF) candidates from North Carolina state government, or current temporary employees.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience administering an HR system such a Human Resources Information System, Learning Management System (preferably LMS), performance management platform (preferably NCVIP).
• Documented experience coordinating recurring programs, system implementations, process changes, project activities, stakeholder assignments, work plans, or time-sensitive deliverables.
• Proven experience interpreting and applying human resources, performance management, training, regulatory, compliance, or organizational policies within a program or system process.
• Demonstrated experience developing or delivering system and process training, such as online course content (eLearning), job aids, user guides, virtual instruction, classroom instruction, demonstrations, facilitated discussions, or individual coaching.
• Documented experience researching system or process issues, reviewing reports or data exceptions, and providing guidance based on operational results.

About The Division of Human Resources:

The Division of Human Resources provides support and strategic direction for personnel operations within the Department of Adult Correction. This includes recruitment, compensation, classification, employee relations, po