Performance Manager

TRAKAmerica; United States; Remote; USD 103,000 - 108,000; Full time

Job summary

A national outsourcing provider is seeking a Performance Manager to oversee legal performance trends and manage relationships with law firms. This remote role requires strong analytical and communication skills, with responsibilities including performance management and client interaction. The ideal candidate will have a Bachelor's degree and at least 5 years of relevant experience, contributing to the company's growth and client success.

Benefits

Annual performance-based bonus

Comprehensive benefits package

Paid holidays and time off

Health insurance

401k plan

Qualifications

• Minimum of 5 years’ experience in outsourcing suppliers.
• Knowledge of debt collection laws preferred.
• Experience in Accounts Receivable Management or Debt Purchasing Industry.

Responsibilities

• Manage relationships with law firms and ensure performance metrics are met.
• Conduct monthly performance calls and assist with onboarding new firms.
• Analyze data and provide actionable insights to improve performance.

Skills

Analytical skills

Communication skills

Problem-solving

Interpersonal skills

Organizational skills

Critical thinking

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Excel

Job description

TRAKAmerica is a national outsourcing provider managing over $18 billion in assets for itsclients.As we continue to expand our infrastructure, an immediate need has opened for aPerformance Managerto fill a role critical to our continued growth. This is a remote role andis classified as exempt under the FLSA and will not earn over-time for any hours worked more than 40 hours in each work week. This position is eligible for an annual performance-based bonus.

JOB DESCRIPTION:

We are seeking a person with strong analytical and excellent communication skills, a dedicated customer service approach and a proven background in managing process controls and legal performance in a dynamic environment.

Theposition serves as the key resource for understanding, driving, and reporting legal performance trends for a variety of legal suppliers who will file collection lawsuits on our client’s behalf. This position will be responsible for managing the relationship with accounts receivable management law firms within TRAKAmerica’s network.The position will work closely with the law firms to understand their internal processes which support the performance needs and expectations of TRAKAmerica’s clients.

The ideal candidatewill also be responsible for the development of strategies that will achieve client goals.The position will interact directly with clients to meet their performance objects on their portfolios placed with TRAKAmerica.This position will require travel up to10-15% of the employee'swork time and will be responsible for managing a group of ournetworklaw firms.

This role will require demonstrated skills in analysis and problem assessment, organizing priorities for the supplier, sound judgment, problem-solving and critical thinking, and excellent communication and interpersonal skills.

Essential Functions & Responsibilities:

• Responsible for achieving and exceedinggoals of the company and its clients
• Key contact for a group of law firms located throughout the country
• Conduct monthly performance calls
• Assist with on-boarding new law firms
• Manage firms to expected performance metrics for all phases of litigation process
• Manage inventoryfor assigned firms/agencies through proprietary inventory management products
• Manage assigned client performance/performance relationship
• Perform call qualityaudits
• Conduct follow-up procedures to ensure compliance with established client and regulatory standards
• Conduct network call calibration sessions on key performance metrics and client expectations
• Review client scorecard and decipher with performance message to network suppliers
• Assist Supplier setup processes such as call performance and skip tracing
• Attend and speak to key performance on client performance calls
• Proven success in managingclient, attorney, and agency processes
• Excellent written and oral communication skills at a high level
• Ability to break down data into tangible action items for suppliers
• Innovative approach toward producing results and problem-solving
• Critical thought process to include proposing varying methods of resolution
• Ability to speak to help point out performance expectations and gaps on collection calls
• Strong interpersonal, organization and decision-making skills
• Maintain flexibility within a changing environment
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong analytical and critical thinking skills
• Advanced knowledge of Microsoft Outlook, Excel, and other Microsoft products
• Possess foundational understanding of business process management
• Proven ability to work autonomously as well as within a team dynamic
• Ability to travel

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment characteristics described here and representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk and hear.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be willing and able to travel up to 40% of the time and comfortable with frequent changes in climate and time zones.

Work environment:The noise level in the work environment is usually moderate

JOB QUALIFICATIONS:

• A Bachelor’s degree is required with a minimum of 5 years’ experience working with and providing solutions to outsourcing suppliers

• Knowledge of debt collection laws and experience in debt collection or financial industry preferred

• Previous experience in Accounts Receivable Management, Bank Card, or the Debt Purchasing Industry

• Previous experience in digital strategies including email, text, and chat

TRAKAmerica is an Equal Opportunity Employer. Our company offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, and drug testing (to the extent permitted and in accordance with applicable law).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

Referrals increase your chances of interviewing at TRAKAmerica by 2x

Sign in to set job alerts for “Performance Manager” roles.

TMO - Director of Performance and Metrics

Dealer Performance Manager - Southeastern U.S.- Field-Based

Dealer Performance Manager - Central U.S.- Field-Based

Dealer Performance Manager - Northeastern U.S.- Field-Based

Director of Performance Improvement & Innovation Program Manager Senior I

United States $103,000.00-$108,000.00 2 weeks ago

RCM Performance Manager - Central Time Zone

Area Director, Franchise Performance - South Carolina

Area Director, Franchise Performance (North Carolina)

Senior Manager, Talent & Performance Management

Area Director, Franchise Performance (South Central Florida)

Business Analyst with Pricefx Experience - Remote

United States $7,500.00-$10,000.00 4 days ago

Sales Strategy & Insights Senior Manager

Manager, Paid Social Performance Marketing

United States $115,000.00-$135,000.00 4 days ago

North Carolina, United States 2 weeks ago

Area Director, Franchise Performance (Texas)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.