Performance Improvement Specialist |Quality Management| Day| Full Time

UF Health Jacksonville; Saint Augustine (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

UF Health Jacksonville seeks a Performance Improvement Specialist to lead organization-wide performance enhancement initiatives under the Director of Quality Management. The role focuses on systematic analysis of performance to improve processes and outcomes.

The incumbent develops Lean Six Sigma training curricula, delivers training to diverse audiences, and collaborates with stakeholders across multiple services to drive change and sustain improvements.

Qualifications

• Bachelor's degree in a healthcare-related program or related field.
• Lean Six Sigma credentials preferred or required within three years of hire.
• Experience leading cross-functional teams in healthcare quality/improvement.

Responsibilities

• Lead strategic performance improvement initiatives across services/departments.
• Develop and deliver Lean Six Sigma training curricula and materials to varied audiences.

Skills

Lean Six Sigma

Leadership

Project management

Communication

Meeting management

Data analysis

Stakeholder engagement

MS Project

Teams

Excel

PowerPoint

Outlook

Education

Bachelor's degree

Tools

MS Project

Teams

Excel

Word

PowerPoint

Outlook

Job description

Overview

The Performance improvement specialist reports to the Director of Quality Management and assists in the development of performance improvement processes and programs for UF Health Jacksonville. This position utilizes a systematic approach to analyzing organizational performance thereby helping to continuously improve processes and outcomes at UF Health Jacksonville.

Responsibilities

The Incumbent in this position will:

• Lead strategic performance improvement initiatives that may span multiple services and/or departments.
• Assists in the development of training curricula and materials for Lean Six Sigma training programs offered by UF Health Jacksonville and delivers training and presentations on Lean Six Sigma methodology and related techniques to a variety of audiences from all levels and functional areas of the organization.

Qualifications

Required Education: Bachelor's degree. Specific coursework: Industrial Engineering, Industrial Management, Business Management, Health Care Administration, or other healthcare related program of study. Preferred Education: Clinical disciplines (i.e. Nursing, Pharmacy, Physical Therapy, etc.)

Necessary Skills

• Demonstrates ability to navigate a complex organization to effect change through informal authority to make important decisions and elicit support from key stakeholders.
• Demonstrates strong leadership skills, especially in leading and motivating multidisciplinary cross-functional teams effectively, both in terms of leading change and in achieving results.
• Ability to structure, format, and lead small and large group working sessions, including handling complex and difficult discussions while allowing for multidisciplinary input. Ability to respond in the moment to team dynamics.
• Meeting management skills, including: Preparation and distribution of agendas, preparation of meeting materials, tracking and follow-up of action items within established timeframes, and coordination of meeting logistics (meeting rooms, dial-in, etc.).
• Clear and effective communication with the team(s). This includes considering the use of different forms of communication suited to different team members (phone calls, texts, weekly summary emails, etc.).
• Ability to promote and use a variety of Project Management Tools (matching the tools to the project) and methods, including use of a project management technology platform and status reports to track teams, identify risks and barriers to success, and report progress to Program and Executive Leadership.
• Expert user of MS Project, Teams, Excel, Word, PowerPoint, and Outlook along with strong analytical and presentation skills.
• Expert ability to communicate performance improvement priorities and results using narrative and visual tools (i.e. graphs, dashboards, scorecards) appropriate to the audience.

Required Licensure/Certifications

Certified Professional in Healthcare Quality (CPHQ) required within three (3) years of date of hire/transfer

• At time of hire, must have a valid state issued driver's license (Florida or Georgia preferred) from the state in which you currently reside with a clean record or traffic violations not exceeding maximum points as provided in hospital policy.

If driver's license at the time of hire is not a Florida or Georgia Driver's License, for continued employment must obtain a Valid Florida or Georgia Driver's License within 90 days of date of hire/transfer and must maintain the driver's license with a clean record or traffic violations not exceeding maximum points as provided in hospital policy. Preferred

Licensure/Certifications

Lean/Six Sigma Certification preferred Certified Professional in Healthcare Quality (CPHQ) Project Management Professional (PMP) Certified Manager in Quality & Organizational Excellence (ASQ-CMQOE) Required Experience: At least 6 months experience with quality/performance improvement Preferred Experience: Experience in healthcare setting with a background in clinical quality & safety, experience with Lean Six Sigma Improvement methodologies, Operational knowledge of several healthcare areas including nursing, operations and overhead departments