Performance Improvement Specialist

Shriners Children's; Boston (MA); On-site; USD 74,000 - 110,000; Full time

Job summary

Shriners Children's in Boston, MA, is seeking a Performance Improvement Specialist to lead initiatives that enhance the quality, efficiency, and safety of patient care and operations. You will analyze data, map processes, and implement evidence-based practices to drive continuous improvement across the hospital.

Responsibilities include tracking KPIs, developing dashboards, training staff, and presenting findings to leadership, with Lean Six Sigma or RCA methodologies guiding improvement efforts.

Qualifications

• High school Diploma/GED.
• Experience in data collection, analysis, and reporting.
• Experience in performance improvement/process improvement.
• Strong computer skills including Microsoft Excel.

Responsibilities

• Evaluate workflows and processes to improve efficiency and effectiveness.
• Gather and analyze performance metrics and KPIs; update dashboards.
• Collaborate with cross-functional teams to implement practical solutions.
• Lead or participate in projects using Lean Six Sigma or RCA to improve patient safety.
• Create training materials and SOPs for successful adoption of optimized processes.

Skills

Data analysis

Process mapping

Lean Six Sigma

RCA

Cross-functional collaboration

Dashboard creation

Education

High school Diploma/GED

Tools

Excel

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Job Summary

The Performance Improvement Specialist at The Shriners Hospital for Children is responsible for leading and supporting initiatives aimed at enhancing the quality, efficiency, and safety of patient care and operational processes. This role involves data analysis, process mapping, and the implementation of evidence-based practices to drive continuous improvement throughout the hospital.

Key Responsibilities

• Evaluate existing workflows, systems, and processes to pinpoint areas for improved efficiency and effectiveness.
  Gather and analyze performance metrics and key performance indicators (KPIs) to quantify problems, track progress and update dashboards.

• Work with cross-functional teams to develop practical solutions, which may include process redesign or the implementation of new technologies.

• Lead or participate in projects using methodologies such as Lean Six Sigma, or RCA (Root Cause Analysis) to achieve ongoing enhancements in patient safety.

• Create and deliver training materials, standard operating procedures (SOPs), and other documentation to support successful adoption of optimized processes.

• Prepare and assist in presenting reports on project performance, findings, and recommendations to leadership and other relevant committees.

Required Qualifications

• High school Diploma/GED

Preferred Qualifications

• Experience in data collection, analysis, and reporting

• Experience in performance improvement/process improvement

• Strong computer skills required (including strong skills in Microsoft Excel)

The pay range for this position is $73,559.20 - $110,350.24. Compensation is determined based on years of relevant experience and departmental equity.