Performance Improvement Manager — Lean Six Sigma

Mohawk Valley Health System; City of Utica (NY); On-site; USD 81,000 - 131,000; Full time

Job summary

Mohawk Valley Health System is seeking a Manager - Performance Improvement to oversee internal audit and CAR processes, coordinate audit schedules, and report outcomes through the quality management system.

The role requires Lean Six Sigma and ISO standards knowledge, the ability to analyze data and produce actionable reports, and leadership of Performance Improvement Teams to drive high reliability across the hospital.

Qualifications

• Bachelor degree or equivalent work experience in nursing or health field.
• Five years clinical experience with knowledge of pathophysiology and patient management.
• Proven knowledge of Quality/Performance Improvement requirements and data analysis.
• Excellent verbal and written communication with admin, medical and nursing staff.
• Experience in Quality Management/Improvement field and ISO 9000:2015 training.

Responsibilities

• Oversee the Office of Performance Improvement and internal audits.
• Coordinate audit schedule, CARs and ISO-aligned processes.
• Maintain CARs and analysis from RCA and external surveys per ISO 9000:2015.
• Generate CARs for external regulatory plans and monitor closure responses.
• Identify performance improvement targets via data analysis and pattern recognition.
• Lead performance improvement teams using Lean, Six Sigma, or PDSA/ DMAIC.
• Support peer review, clinical quality, safety, and regulatory compliance efforts.

Skills

Quality management

Data analysis

Communication

Education

Bachelor Degree in Nursing or health related field

Job description

Mohawk Valley Health System is seeking a Manager - Performance Improvement to oversee internal audit and CAR processes, coordinate audit schedules, and report outcomes through the quality management system.

The role requires Lean Six Sigma and ISO standards knowledge, the ability to analyze data and produce actionable reports, and leadership of Performance Improvement Teams to drive high reliability across the hospital.