Performance Improvement Coordinator

Henry Ford Health; City of Rochester (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Henry Ford Health is seeking a Performance Improvement Specialist to drive and coordinate improvement programs across the organization. You will work with multidisciplinary teams to identify challenges, implement innovative services, and develop indicators that meet quality standards.

This role includes on-site training, regulatory documentation, and continuous improvement initiatives to enhance patient care and operational excellence.

Qualifications

• Strong analytical skills to identify gaps in care and opportunities for improvement.
• Clinical skills to interpret data in a clinical context and support care improvements.
• Proficiency with Microsoft Office and standard medical terminology knowledge.

Responsibilities

• Drive and coordinate performance improvement activities and workflows to enhance organizational excellence.
• Collaborate with multidisciplinary teams to identify challenges and implement innovative services and performance measures.
• Develop and refine screening indicators aligned with organizational goals and quality standards.
• Deliver on-site training and ongoing support to performance improvement teams for sustainable adoption.
• Lead regulatory documentation, submission, and maintenance to ensure compliance with accreditation requirements.
• Champion policy, procedure, and contract review processes and coordinate quality improvement initiatives.

Skills

Analytical skills

Clinical skills

MS Office proficiency

Medical terminology knowledge

Education

RN with 3–5 years acute care

BLS Provider certification (AHA)

Lean Healthcare Management certification

Tools

Microsoft Office

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Drives and coordinates performance improvement program activities and workflow to enhance organizational excellence.

Responsibilities

• Partner with multidisciplinary teams to identify challenges, resolve critical issues, address cost containment opportunities, and successfully implement innovative services, systems, and performance measures that drive meaningful results.
• Research, develop, and implement cutting-edge improvement systems, methodologies, and tools that enhance operational efficiency and effectiveness.
• Engage with Leaders to develop and refine screening indicators that support organizational goals and quality standards.
• Deliver comprehensive on-site training and ongoing support to performance improvement teams, ensuring successful adoption and sustainability of initiatives.
• Lead regulatory documentation preparation, submission, and maintenance activities while ensuring full compliance with regulatory and accreditation requirements.
• Champion policy, procedure, and contract review processes while coordinating quality improvement initiatives that create lasting organizational impact.

Qualifications

CERTIFICATIONS/LICENSURES REQUIRED:

• BLS Provider credentialed from the American Heart Association (AHA) preferred.
• Certification specializing in Lean Healthcare Management preferred.

Education/Experience Required

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable
• RN preferred with 3-5 years of acute care experience preferred. - Previous quality improvement experience preferred along with strong analytical skills and clinical skills to determine gaps in care and opportunities for improvement.
• 3-5 years of hospital experience, Clinical Emergency Department Experience preferred.
• Proficient with Microsoft office, have knowledge of medical terminology.