Performance Engineer, Information technology

ServiceLink; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

ServiceLink is seeking a hands-on Performance Engineer to own our performance testing discipline from strategy through execution. The platform runs on Microsoft Azure and ships continuously, ensuring every major release is validated for scale, reliability, and speed before production.

You will own the load test framework, drive VuGen scripting quality, run LoadRunner Controller and Enterprise test cycles, and translate results into engineering action while embedding performance validation into

Qualifications

• Experience leading enterprise-scale performance testing efforts.
• Ability to translate test results into actionable engineering improvements.
• Proven ability to embed performance validation in CI/CD pipelines.

Responsibilities

• Define and own enterprise performance strategy and governance.
• Design end-to-end performance test plans (load, soak, stress, spike).
• Develop and maintain VuGen scripts and reusable assets.
• Lead and mentor engineers on performance testing practices.

Skills

Performance testing

Load testing strategy

CI/CD integration

Mentoring engineers

NFRs & capacity

Tools

LoadRunner

VuGen

LoadRunner Controller

TruClient

HTTP/REST/SOAP

SAP GUI / Citrix

Job description

Overview

ServiceLink is seeking a hands-on Performance Engineer who owns our performance testing discipline from strategy through execution. Our platform runs on Microsoft Azure, and our engineering teams ship continuously - this role ensures every major release is validated for scale, reliability, and speed before it reaches production.

You are the subject-matter authority on performance engineering across the organization. That means owning the load test framework, driving VuGen script quality, running LoadRunner Controller and Enterprise test cycles, and translating results into engineering action. You'll also embed performance validation into CI/CD pipelines and mentor the engineers around you.

Success here looks like every critical user journey having a published performance baseline, engineering teams that trust the data, and a release process where performance is never an afterthought.

ServiceLink is modernizing the mortgage services industry through AI-accelerated engineering, intelligent automation, and next-generation software delivery practices. We empower the nation's top lenders and financial institutions with advanced technology, data-driven insights, and high-velocity product development models. We’re not just evolving legacy workflows - we’re redefining how software is designed, built, tested, and deployed. Generative AI, autonomous systems, and continuous delivery are core to how we operate. Innovation isn’t optional here - it’s the expectation. If you’re passionate about transforming engineering organizations and operationalizing performance engineering at enterprise scale, you’ll thrive at ServiceLink.

A DAY IN THE LIFE

In this role, you will...

OPERATING MODEL (EXPECTED TIME SPLIT)

• 70% hands-on engineering: Performance strategy, script reviews, mentoring engineers, architecture guidance on NFRs, tooling roadmap
• 20% technical leadership: Performance reports, stakeholder findings presentations, documentation, and release readiness sign-off
• 10% enablement and communication

OUTCOMES YOU OWN

Every critical user journey has a documented performance baseline maintained across release cycles

LoadRunner and VuGen scripts are production-quality, reusable, and version-controlled - not one-off runs

Performance test execution is integrated into CI/CD pipelines with automated pass/fail quality gates

Engineering teams receive clear, actionable performance reports - not raw metrics dumps

Performance bottlenecks are identified and escalated before production impact, not after

Deployment frequency and mean time to performance remediation improve measurably quarter over quarter

Responsibilities

Performance Engineering Strategy & Leadership

Define and own the enterprise performance engineering strategy, methodology, and governance framework across all platforms and engineering squads

Establish performance testing standards, VuGen scripting guidelines, and test design patterns for distributed, microservices-based, and cloud-native applications

Serve as the primary technical authority on performance engineering - advising architects, developers, and SREs on non-functional requirements, performance budgets, and capacity planning

Build and lead a center of excellence for performance testing, mentoring and upskilling engineers in load test design, VuGen scripting, and results analysis

Collaborate with product and engineering leadership to align performance benchmarks with business SLAs and user experience targets

Load Test Design, VuGen Scripting & Execution

Architect and implement end-to-end performance test strategies: load testing, stress testing, soak/endurance testing, spike testing, and capacity modeling

Design, develop, and maintain advanced VuGen scripts using C-based scripting for a wide range of protocols:

HTTP/HTML with full manual and automatic correlation

Web Services - REST and SOAP with parameterization and dynamic token handling

TruClient for rich browser-based and single-page applications

SAP GUI, Citrix, Java over HTTP, and multi-protocol hybrid scenarios

Build reusable, parameterized, and correlation-ready VuGen scripts that accurately simulate complex user journeys and multi-step business workflows

Configure and manage LoadRunner Controller scenarios - Vuser groups, pacing, think times, rendezvous points, and runtime settings for realistic load simulation

Execute and monitor test runs using LoadRunner Controller and LoadRun

This is a hybrid role, and will be required to work in-office at our Plano, TX office at least 3 days per week. Candidates must be located within reasonable commuting distance of Plano, TX and be willing to work in-office on a regular basis.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.