Performance Consultant

Epiq Systems (Private) Limited; Tampa (FL); Remote; USD 85,000 - 120,000; Full time

Job summary

Epiq is seeking a Performance Consultant to elevate the Sales team's capabilities across global Legal Solutions units. You will partner with Sales leaders and subject matter experts to deliver learning programs that drive business results.

With extensive experience in training and development and a passion for continuous improvement, you will design, deliver, and evaluate programs, including onboarding for new hires, using modern platforms and AI tools.

Qualifications

• Minimum of 8 years of relevant training and development experience, sales experience, or a combination of both.
• Experience in the legal industry is a plus.
• Demonstrable success in Sales and/or Learning and Development with a global scope.
• Willingness to travel up to 20%.
• Bachelor's degree or equivalent preferred.

Responsibilities

• Develop and nurture relationships with Sales leaders, contributors and SMEs across the business.
• Analyze training needs aligned with business objectives to identify skill gaps.
• Content development and learning design for courses and materials.
• Plan, manage tasks and risks to deliver projects on time and to quality standards.
• Deliver live training sessions and coach SMEs and Sales professionals.
• Manage the Sales New Hire Onboarding Program.
• Evaluate programs using feedback, productivity data, and business impact metrics.

Skills

Training & Development

Sales Knowledge

Learning Design

Content Development

Project Management

Facilitation

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Copilot

Job description

Job Description

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

The Performance Consultant (PC) is a key member of the Performance Development team, whose mission is to use learning as a vehicle to help the Epiq Legal Solutions Sales team achieve and exceed their business goals through professional development of Sales leaders and Sales professionals across the global Legal Solutions business units.

Key Responsibilities

• Develop and Nurture Relationships: Establish and maintain strong partnerships with Sales leaders, individual Sales contributors and subject matter experts across the business to understand Sales' needs and ensure the effective delivery of learning programs
• Analyze Training Needs: Conduct thorough needs analyses that align with business objectives to identify gaps in skills and capabilities
• Content Development and Learning Design: Collaborate with stakeholders, subject matter experts, Performance Development team members, and others from around the business to create and update learning materials such as courses, reference materials, client persona insights, etc. that ensure the success of the global Legal Solutions training initiatives
• Project Management: Plan, organize, coordinate with Sales leaders, stakeholders, subject matter experts, other Performance Development team members and Marketing partner and other resources, manage tasks, address risks, and ensure that deliverables meet quality standards and achieve the specific goals of the project within a given timeframe
• Deliver Training: Facilitate live training sessions to enhance sales skills, and coach and prepare subject matter experts and Sales professionals to lead training sessions
• Manage and lead the Sales New Hire Onboarding Program
• Evaluate Programs: Assess the effectiveness of learning and development programs through participant feedback, productivity/quality performance data, and business impact metrics

Required Qualifications & Characteristics

• Minimum of 8 years of relevant training and development experience, sales experience, or a combination of both
• Experience in the legal industry is a plus
• Demonstrable success in Sales and/or Learning and Development, preferably both
• Understanding of the sales process on a global scale
• Strong passion for learning and development, demonstrating a commitment to continuous improvement and an enthusiasm for fostering the growth of others
• Willingness to work with the Learning Experience Design Manager and embrace new technologies used for the design and development of learning programs
• Expertise in developing content for role-based training and curriculum and program development
• Strong desire and ability to work as a consultative partner with business leaders
• Strong communication, presentation skills and facilitation skills for in-person and virtual training
• Demonstrates project management and organizational skills as well as strong business acumen
• Proficient with Microsoft Office and Copilot is a plus
• Strong team focus
• Willingness to travel up to 20%
• Bachelor's degree or equivalent preferred #LI-Remote #LI-RC1

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

• Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
• Build trust-based partnerships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

• Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

• Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

• Drives continuous improvement and operational excelle