Performance Coach & Team Lead, Contact Center

First Horizon Bank; Knoxville (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

HSA match

Parental leave

Tuition assistance

Mentor program

401(k) match

Job summary

First Horizon Bank is seeking a Performance Manager for our virtual Business Service Center team in Knoxville. You will coach and develop a designated group of contact center agents, drive performance, and ensure adherence to attendance and employment policies.

The role requires strong leadership, autonomy, and business acumen to coordinate bank activities across product lines. You will provide feedback, mentor colleagues, and contribute to service excellence.

Qualifications

• Coaching and developing a team to continuous growth and skill improvement.
• Strong leadership with the ability to guide individuals and teams toward high performance.

Responsibilities

• Coaches and supports team with a goal of continuous growth and skill improvement.
• Inspires exceptional performance by managing at an individual level and leading by example.
• Provides continuous feedback to team members for their progress and progression plan for their role.

Skills

Coaching

Team leadership

Education

Bachelor's degree

5-10 years experience

Job description

First Horizon Bank is seeking a Performance Manager for our virtual Business Service Center team in Knoxville. You will coach and develop a designated group of contact center agents, drive performance, and ensure adherence to attendance and employment policies.

The role requires strong leadership, autonomy, and business acumen to coordinate bank activities across product lines. You will provide feedback, mentor colleagues, and contribute to service excellence.