Performance Coach — Customer Care Training Leader

Stellantis Financial Services; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Stellantis Financial Services SFS in Dallas, TX, is seeking a Performance Coach to assess and develop the skills of Customer Service Representatives. You will collaborate with leadership to create effective training materials and deliver high-quality programs across in-house and offshore teams.

The role requires 2 years of classroom training, 3 years of call center training, and 3-5 years in customer service call centers. High School diploma or GED is required.

Qualifications

• Two years of classroom training curriculum and performance development related experience.
• Three years of call center training experience.
• 3-5 years of customer service call center experience.

Responsibilities

• Assess and tailor training materials for Customer Care Representatives.
• Deliver training programs in person, one-to-one or virtual, and in groups.
• Identify learning needs and coaching opportunities for internal and offshore teams.
• Monitor KPI results and identify gaps, recommending improvements.

Education

High School diploma or GED

Job description

Stellantis Financial Services SFS in Dallas, TX, is seeking a Performance Coach to assess and develop the skills of Customer Service Representatives. You will collaborate with leadership to create effective training materials and deliver high-quality programs across in-house and offshore teams.

The role requires 2 years of classroom training, 3 years of call center training, and 3-5 years in customer service call centers. High School diploma or GED is required.