Performance Coach & Training Architect

Stellantis Insurance US; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Stellantis Financial Services, Inc. seeks a Performance Coach to evaluate skill proficiency and identify development needs across Default and Specialized Services.

You will design and refine training materials, deliver engaging programs, and drive performance improvements, partnering with leadership to align with standards and business goals. The role emphasizes coaching, ongoing assessment, and a culture of continuous learning, with opportunities to influence training strategy and outcomes

Qualifications

• Minimum of 2 years in classroom training, curriculum development, and performance improvement.
• Minimum of 3 years in call center training and facilitation.
• Minimum of 3 years in a customer service call center environment.

Responsibilities

• Assess employee skill levels to design and deliver training in one-on-one, virtual, and group settings.
• Create engaging and motivating learning environments using diverse communication styles and instructional techniques.
• Develop and facilitate clear, professional training presentations across a variety of scenarios.
• Identify and address learning needs for Default and Specialized Services teams through targeted training and coaching.
• Monitor performance metrics and audit results to identify gaps, trends, and opportunities for improvement.
• Recommend and implement training initiatives aligned with policy changes, quality findings, and business needs.
• Maintain in-depth knowledge of departmental processes, policies, and cross-functional impacts.
• Provide coaching and performance feedback, escalating concerns when appropriate, and partner with Quality Audit to ensure alignment with current standards.

Skills

Microsoft Office

Excellent written and verbal comms

Interpersonal skills

Analytical thinking

Multi-project management

Cross-functional collaboration

Education

High School diploma or GED

Tools

PowerPoint

Word

Excel

Job description

Stellantis Financial Services, Inc. seeks a Performance Coach to evaluate skill proficiency and identify development needs across Default and Specialized Services.

You will design and refine training materials, deliver engaging programs, and drive performance improvements, partnering with leadership to align with standards and business goals. The role emphasizes coaching, ongoing assessment, and a culture of continuous learning, with opportunities to influence training strategy and outcomes