Ambulatory Clinic Unit Coordinator

St. Charles Health System; Bend (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Charles Health System in Bend, OR is seeking an Ambulatory Clinic Unit Coordinator to support providers and clinicians with a range of administrative duties, ensuring a smooth patient flow and timely care.

You will handle registration, scheduling coordination, patient communications, supply inventory, and document management while adhering to privacy, policies, and Lean principles to improve clinic operations.

Qualifications

• High school diploma or GED required.
• Preferred 1 year healthcare experience.

Responsibilities

• Provides daily support to clinical teams through non-clinical activities, ensuring smooth operations and efficient workflow.
• Supports patient needs by coordinating transportation, assisting with financial aid applications and providing community resources.
• Assists with patient calls and prioritizes voicemails to ensure proper patient support.
• Collaborates with Patient Services and Scheduling to support registration, scheduling and other functions.
• Maintains inventory of office supplies and ensures timely replenishment.
• Documents patient care with proficiency in compliance with clinical policies and regulatory guidelines.

Education

High school diploma or GED

Job description

The Ambulatory Clinic Unit Coordinator provides clinic support to providers and clinicians through various administrative duties. This position directly interfaces with patients by offering direct support to ensure a seamless delivery of care.

This position does not directly manage any other caregivers.

Essential Functions And Duties

• Provides daily support to clinical teams through non-clinical activities, ensuring smooth operations and efficient workflow.
• Supports patient needs by coordinating transportation, assisting with financial aid applications and providing community resources.
• Assists with patient calls, retrieves and prioritizes Medical Assistant voicemails to ensure proper patient support is provided.
• Collaborates with the Patient Services and Scheduling teams to support registration, scheduling and other necessary functions.
• Maintains inventory of office supplies and ensures timely replenishment.
• Assists with paperwork and administrative tasks as instructed by the Medical Assistant.
• Oversees daily internal collection and delivery of outgoing mail, FedEx and UPS packages and assists with document management tasks including processing RightFax communications.
• Performs daily operational checks and safety inspections to ensure the clinic is prepared to see patients.
• Conducts face-to-face or telephone interviews with patients, provides patients with appropriate questionnaires, and documents detailed past and present medical history into the electronic health record system.
• Supports the vision, mission and values of the organization in all respects.
• Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• Documents all patient care with proficiency in compliance with clinical policies, procedures and regulatory agencies.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

• Required: High school diploma or GED.
• Preferred: N/A

Licensure/Certification/Registration

• Required: N/A
• Preferred: N/A

Experience

• Required: N/A
• Preferred: 1 year healthcare experience.