On-Site Shift Supervisor: Housing & Client Services

CAMBA, Inc.; New York (NY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan

Paid time off

Job summary

CAMBA Inc. in Brooklyn, NY seeks a full-time Shift Supervisor to lead day-to-day operations of the security and housing support team. On-site role with a focus on client safety, data entry into CARES, and ensuring regulatory compliance and quality service.

You will maintain confidentiality, supervise staff, handle incidents, and coordinate programming and client care, while upholding CAMBA’s Good Neighbor Policy and partnering with funders to deliver services.

Qualifications

• High school diploma or equivalent is required or expected.
• Applicants enrolled in a program and on track to complete requirements within three months may apply.
• Four years of applicable experience preferred; computer literacy in MS Office required.

Responsibilities

• Maintain professional relationships with clients and ensure confidentiality.
• Input client data using DHS CARES database as needed.
• Ensure compliance with NYS DHS, NYS OTDA, NYC agencies and CAMBA policies.
• Communicate effectively with clients, peers, supervisors, and funders.
• Supervise on-site staff and ensure adequate staffing levels.
• Respond to complaints, incidents and emergencies; interview all parties and document the situation.
• Oversee programming, rounds, and client care services during shifts.
• Prepare shift reports for CAMBA management and funders.
• May conduct initial intake or market the program to the community.

Skills

Client relations

DAta entry CARES

Regulatory compliance

Effective communication

Staff supervision

Emergency response

Conflict resolution

Program coordination

On-site supervision

Documentation & reporting

Education

High school diploma or equivalent

Tools

CARES database

Job description

Who We Are:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000individuals and families each year at our 100locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates six transitional housing facilities for families with children experiencing homelessness funded by New York City Department of Homeless Services. Each facility offers clients a supportive, structured, therapeutic, safe, and drug-free environment. We provide comprehensive case management and housing placement services to ensure that families move to permanent housing as quickly as possible. Recreation and evidence-based programming is also available to enhance the services to the families, school aged children as well for parenting support and support to young adults.

Reports To: A PD-Director of Security & Operations

Location: Brooklyn, NY 11212

What Does a/the Shift Supervisor Does:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless,etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication,etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve, observe and document client’s self-administration of medications, as appropriate.
• Manage and coordinate the day-to-day functions of the shift ensuring programming, rounds, and client care services are occurring.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
• Participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients.
• Provide all required information for shift reports to CAMBA management and/or to funders.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May conduct initial intake or initial and/or periodic assessments of clients
• May reach out and market the program to the community in order to obtain resources for clients.
• Task may be modified, expanded and/or assigned over a period of time .

Education, Licenses and/or Certifications Required:

• High school diploma orequivalenteducation.
• Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position.

Minimum Experiences and Skills Required:

• Four(4) year ofapplicable experience
• Computer literacy in MS Office and other basic office technology

Preferred Qualifications:

• Working knowledge of CARES
• Bi-lingual(English & any other language) preferred.

Pre and/or Post Employment Requirements:

• Submit medical Tuberculosis (TB) test results as part of the onboarding process.
• Must obtain and maintain First Aid/CPR certification.
• Must obtain and maintain certification in overdose prevention.
• Must obtain and maintain F-80 Fire Safety Coordinator certification
• Must obtain and maintain CPI (Crisis Prevention) certified

Compensation: $29.36 hourly

Status:Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches over 70,000 individuals and families, including over 11,000 youth. Without your support, we cannot continue to create and deliver our programs.