Per-Diem Safety Telecom Spec I

Main Line Health

Pennsylvania

On-site

USD 34,000 - 37,000

Part time

14 days+

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Benefits offered by this job

Tuition reimbursement

Job summary

Main Line Health is seeking a Per-Diem Safety Telecom Specialist I to support the Public Safety and Telecommunication Departments across our four acute care and rehabilitation hospitals. You will handle a high volume of emergent and non-emergency calls, dispatch safety resources, monitor alarms and CCTV, and document incidents in the RMS system with professionalism and confidentiality.

Shift is 11PM–7AM, every other weekend.

Qualifications

Minimum of five years of customer service and/or call center experience preferred

Responsibilities

Answers a high volume of emergent and non-emergency telephone calls and routes to appropriate parties.
Dispatches public safety resources to reported incidents.
Monitors alarm systems and CCTV; manages incident documentation in RMS.
Initiates emergency activations for affected facilities and personnel.

Skills

Customer service

Call center

Education

High School diploma or equivalent

Job description

Description:
Could you be our next Per-Diem Safety Telecom Spec I?

Why work as a Per-Diem Safety Telecom Spec I with Main Line Health?

Make an Impact! The Public Safety and Telecommunication Departments support the routine and emergency activities for the health system's four acute care hospitals and rehabilitation hospitals. The departments operate on a 24-hour, 7-day a week schedule and are the first point of contact for external and internal inbound callers. The teams work in a fast paced, multi-line environment encountering situations ranging from simple to complex and must be able to make immediate, independent decisions and take decisive action to preserve life and property. The Telecommunicator-Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes all requests and transactions in a professional, expedient, efficient, customer-focused, and confidential manner using the provided policy, procedures, systems, and technology. The Specialist answers a high volume of emergent and non-emergency telephone calls, dispatches public safety resources to reported incidents, provides relevant information to callers, and routes calls to the appropriate parties. The Specialist utilizes established technology and systems to monitor alarm systems, facility access, closed circuit television (CCTV) monitoring and the health of mission critical equipment (i.e., generators etc. ); manage incident communication and documentation using records management system (RMS); and initiate emergency activations for affected facilities and personnel.
Develop and Grow your Career! Invest in furthering your education by seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based on your Full-Time status.
Get Involved! Patients, Patients' Families, Physicians & their staff, Public safety officers and supervisors, Department managers, Visitors, Employees, Vendors, Community Members, Law enforcement, EMS, and fire agencies
Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
Position-Specific Benefits include: We offer a number of employee discounts to various activities, services, and vendors and employee parking is always free!