Per-Diem Safety Telecom Spec I

Main Line Health; Ardmore (PA); On-site; USD 34,000 - 37,000; Part time

Job summary

Main Line Health is seeking a Per-Diem Safety Telecom Specialist I to support the Public Safety and Telecommunication Departments. The role handles high-volume calls, dispatches resources, and monitors security systems in a 24/7 hospital setting.

This per-diem night-shift position requires a high school diploma and at least five years of customer service or call center experience, with potential PST-1 certification. Competitive pay and benefits apply.

Qualifications

• Minimum five years of customer service and/or call center experience preferred.

Responsibilities

• Answer a high volume of emergent and non-emergency telephone calls.
• Dispatch public safety resources to reported incidents.
• Monitor alarm systems and CCTV; maintain health of mission critical equipment.
• Manage incident communications using RMS; document actions.
• Initiate emergency activations for affected facilities and personnel.

Skills

Customer service

Call center experience

Education

High School diploma

Job description

Could you be our next Per-Diem Safety Telecom Spec I?

Why work as a Per-Diem Safety Telecom Spec I with Main Line Health?

Make an Impact!

The Public Safety and Telecommunication Departments support the routine and emergency activities for the health system's four acute care hospitals and rehabilitation hospitals. The departments operate on a 24-hour, 7-day a week schedule and are the first point of contact for external and internal inbound callers. The teams work in a fast paced, multi-line environment encountering situations ranging from simple to complex and must be able to make immediate, independent decisions and take decisive action to preserve life and property. The Telecommunicator-Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes all requests and transactions in a professional, expedient, efficient, customer-focused, and confidential manner using the provided policy, procedures, systems, and technology. The Specialist answers a high volume of emergent and non-emergency telephone calls, dispatches public safety resources to reported incidents, provides relevant information to callers, and routes calls to the appropriate parties. The Specialist utilizes established technology and systems to monitor alarm systems, facility access, closed circuit television (CCTV) monitoring and the health of mission critical equipment (i.e., generators etc. ); manage incident communication and documentation using records management system (RMS); and initiate emergency activations for affected facilities and personnel.

Develop and Grow Your Career!

Invest in furthering your education by seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based on your Full-Time status.

Get Involved!

Patients, Patients' Families, Physicians & their staff, Public safety officers and supervisors, Department managers, Visitors, Employees, Vendors, Community Members, Law enforcement, EMS, and fire agencies

Join the Team!

Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

Position-Specific Benefits include:

We offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!

Position:

Per-Diem Safety Telecom Spec I

Shift:

11PM-7AM (Every other weekend)

Experience:

Minimum of five years of customer service and/or call center experience preferred

Education:

High School diploma or equivalent required

Licensures/Certifications:

None required Acquire and maintain the APCO Public Safety Telecommunicator 1 (PST-1) certification

Employee Status: Regular

Schedule: Per Diem

Shift: Night Job

Pay Range: $25.00 - $26.55

Job Grade: 895