Part-Time Emergency Dispatch Operator - Evenings

Dartmouth Health; Lebanon (NH); On-site; USD 23,000 - 36,000; Full time

Job summary

Dartmouth Health is seeking a patient-focused service representative to act as the first contact for callers, patients and staff in a 24x7 environment, gathering essential information to determine urgency and route inquiries appropriately. You'll handle calls, transfers, answer questions, and deliver professional customer service, while using multiple software programs and emergency notification tools.

This role supports critical operations and requires strong communication, listening, and

Qualifications

• Must be able to use computer/phone for extended periods.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.

Responsibilities

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
• Exhibits superior listening skills utilized by reasoning, problem solving, quick responding, and comprehension/understanding.
• Promptly and courteously answers questions from external users and provides general information.
• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
• Demonstrates proficient computer and telephone/paging skills.
• Demonstrates exceptional customer service skills.
• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
• Proficient in multiple mass communication notification tools.
• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
• Performs other duties as required or assigned

Education

High School Diploma or Equivalent

Job description

Overview

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

1. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
2. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answers questions from external users and provides general information.
4. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrates proficient computer and telephone/paging skills.
6. Demonstrates exceptional customer service skills.
7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
8. Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
9. Proficient in multiple mass communication notification tools.
10. Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Performs other duties as required or assigned

Qualifications

• High School Diploma or Equivalent
• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D-H policies and standards for all actions related to their role

Required Licensure/Certifications

- None

• Area of Interest: Secretarial/Clerical/Administrative
• Pay Range: $17.00/Hr. - $26.35/Hr.
• FTE/Hours per pay period: 0.50 - 20 hrs/per week
• Shift: Evening
• Job ID: 41119

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers

Dartmouth Health is an Affimative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.