Per Diem Residential Aide

Phipps Neighborhoods; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A community service organization located in New York City seeks a Residential Aide for its shelter in the Bronx. This role focuses on supervising residents, ensuring safety, and aiding new families. Candidates must hold a New York State Security Guard License and be able to work cooperatively. The position requires good judgment, computer literacy, and a dedication to community service. This organization offers a supportive environment with a focus on empowerment and assistance for families in need.

Qualifications

• New York State Security Guard License and relevant training certificates.
• Must be computer literate.
• Authorized to work in the U.S.

Responsibilities

• Supervise residents and ensure adherence to house rules.
• Conduct facility inspections and respond to emergencies.
• Maintain daily logs and support new families.

Skills

Judgment

Computer Literacy

Education

High School Diploma or GED

Job description

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas:

• Education and School-Day Programs: Offering pre-kindergarten services, community schools, after-school programs, and college access counseling.
• Sector-Focused Training and Employment Placement Pathways: Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services: Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

Primary Function

To supervise residents in a Phipps Tier II shelter in the Bronx and to ensure observance of house rules and facilitate a secure and functional environment for the residents, guests and staff. The Residential Aide, working with the Senior Residential Aide, must be willing to take responsibility for the security of the facility. In addition, the Residential Aide must be supportive of parents and children and have a demonstrated ability to work cooperatively with colleagues.

Duties and Responsibilities

• One year of experience and ability to make clear decisions, handle stressful situations fairly, and set limits.
• Makes rounds of the facility and conducts unit inspections.
• Reports issues raised by residents to Senior Residential Aide.
• Welcomes new families that arrive during assigned shift and conducts preliminary intake and orientation.
• Reports all building issues to Senior Residential Aide.
• Maintains daily log, census, school attendance, visitor and resident sign‑in logs.
• Conducts pre‑ and post‑unit inventories.
• Becomes familiar with procedures for fire safety and other emergency procedures, acquires understanding of building features and potential problems.
• Responds to emergencies and contacts Senior Residential Aide for all emergencies.
• Performs other tasks as deemed necessary by the Senior Residential Aide.

Qualifications

• New York State Security Guard License, and 8‑hr & 16‑hr certificate.
• New York State Fire Guard License highly preferred.
• High School Diploma or GED preferred.
• Candidate must be computer literate.
• Authorized to work for any employer in the U.S.; no sponsorship for employment visas.

Required Skills

• Judgment – Advanced
• Computer Literacy – Advanced

Preferred Skills

• Verbal Communication – Advanced
• Responsible – Advanced
• Communication – Intermediate

Behaviors

• Team Player – Works well as a member of a group (Required)
• Dedicated – Devoted to a task or purpose with loyalty or integrity (Preferred)

Education

• General Equivalency Diploma or better (Preferred)
• High School Diploma or better (Preferred)

Experience

No specific work experience listed beyond one year in the duties section.

Licenses & Certifications

• 8‑Hour Training (Required)
• 16‑Hour Training (Required)
• Security Guard License (Required)

Equal Opportunity Statement

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.