Associate Patient Care Coordinator

Optum; Brewer (ME); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid training (3–6 weeks)

Comprehensive benefits package

401k contribution

Job summary

Northern Light Health, in partnership with Optum, seeks a patient pre-registration specialist to accurately gather demographic and insurance data and support scheduling and billing processes. Training is provided onsite, with progression toward remote work after onboarding.

The role emphasizes customer service, attention to detail, and collaboration with multiple departments to ensure smooth patient starts and timely service.

Qualifications

• High School Diploma or GED required and 6+ months of office or call center experience.
• Basic proficiency with Windows PC applications and the ability to learn new systems.
• Must be able to work 8:00am–4:30pm EST, Monday–Friday, with onsite training before remote work.

Responsibilities

• Provide excellent customer service to patients, providers, and colleagues by phone or in person.
• Collect and verify patient demographic and insurance information.
• Coordinate with other departments to address patient questions and needs.
• Explain benefits information and collect copays or liabilities prior to service.
• Meet productivity and audit goals and escalate needs to leadership when required.
• Verify insurance coverage and update the encounter records accordingly.

Skills

Customer service

Call center

Office experience

Basic computer skills

Ability to work 8-4:30 EST

Onsite training

Education

High school diploma

Tools

Windows PC

Job description

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. This position is responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service.

Location: 43 Whiting Hill Rd Brewer, ME 04412

We offer 3-6 weeks of paid training. The hours during training will be 8:30am to 5:00pm EST, Monday - Friday. Training will be conducted onsite (timing varies).

Primary Responsibilities:

• Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
• Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
• Engages other departments to assist with patient questions or needs
• Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service
• Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics
• Meets/exceeds department defined productivity and audit goals and upholds all department policies and procedures
• Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts
• Verifies insurance coverage and benefits, updating the encounter appropriately
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
• Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work our normal business hours of 8:00am - 4:30pm EST, Monday - Friday
• Ability to complete training onsite before transitioning to work from home
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
• 18 years of age or older

Preferred Qualifications:

• 1+ years of registration experience in a hospital or medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings
• Previously worked for Northern Light Health

Telecommuting Requirements:

• Reside within a commutable distance to 43 Whiting Hill Road Brewer, ME 04412
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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