Patient Care Coordinator

Optum; Milford (MA); On-site; USD 24,796 - 44,083; Full time

Job summary

Optum is seeking a Patient Care Coordinator to support clinic operations in Milford, MA. You will schedule appointments, verify patient demographics, and manage timely documentation in our Epic EMR system.

On-site work at 101 Cedar Street is required. A High School Diploma/GED is necessary, with EPIC experience and customer service background preferred to ensure high-quality patient care and efficient scheduling processes.

Qualifications

• High School Diploma/GED.
• Basic level of computer literacy and minimal typing experience.
• Ability to work onsite at 101 Cedar Street, Milford, Massachusetts.
• Knowledge of medical terminology.
• EPIC experience.
• 1+ years of customer service experience.

Responsibilities

• Verifies and updates demographics and patient information.
• Schedules patients according to department protocols and provider preference.
• Completes patient check-out and coordinates scheduling.
• Provides education and pre-appointment instruction as needed.
• Receives and addresses patient-care-related telephone calls and refers matters appropriately.
• Accurately documents information in the electronic medical record system (Epic).
• Processes insurance referrals according to department protocol and coordinates with staff, patients, and providers.
• Educates patients on insurance concepts and sets appropriate timeline expectations.

Skills

Customer service experience

Computer literacy

Typing

Education

High School Diploma/GED

Tools

EPIC

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Patient Care Coordinator (2374621)

Patient Care Coordinator - 2374621

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

Performs a full range of administrative support services for clinic/site including, scheduling of patients for appointments, making outgoing calls to patients, greeting patients at the Pedi check-in desk, works to resolve patient complaints, provides education on processes and department scheduling procedures to ensure the highest level of patient/customer satisfaction.

Primary Responsibilities:

• Verifies and updates demographics and other patient information including necessary consent and other documents
• Schedules patients accurately, according to department protocols and provider preference
• Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report
• Provides education and other pre-appointment instruction as needed
• Receives and addresses patient-care-related telephone calls. Provides routine information on procedures and standard policies, and refers matters to the appropriate person within the department/site
• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Accurately and appropriately documents information in the electronic medical record system
• Receives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Completes follow-up and documentation as needed
• Understands basic insurance concepts such as capitated patients, co-payment, co-insurance, and identifying scheduling procedures impacted by insurance like prior authorization and referral coordination. Able to educate patients on these concepts and set appropriate timeline expectations
• Processes personal in-basket and department pool encounters in Epic in a timely and appropriate manner
• Processes department and provider mail and faxes in a timely and appropriate manner
• Able to identify when patient-related issues need urgent attention and elevate to nursing or provider and/or leadership as needed
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Participates in learning opportunities provided through the learning management system
• Participates in departmental meetings and huddles as directed by department leadership
• Regular, reliable, and predictable attendance is required
• Performs other similar and related duties as required or directed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Basic level of computer literacy and minimal typing experience
• Ability to work onsite at 101 Cedar Street, Milford, Massachusetts

Preferred Qualifications:

• Knowledge of medical terminology
• EPIC experience
• 1+ years of customer service experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.