Per Diem Patient Access Navigator

UCLA Health; Los Angeles (CA); Hybrid; USD 47,000 - 67,000; Full time

Job summary

UCLA Health seeks a Per Diem Access Representative to support patient intake by phone or in person, pre-registering, pre-admitting, and admitting. You will collect demographics and help patients navigate insurance benefits and authorizations.

The role involves cash collection, coordinating with Medi-Cal/CCS programs, and interfacing with physicians, office staff, and nursing units. It also includes referring cases to assist with discharge planning.

Responsibilities

• Pre-registers, pre-admits, and admits patients by telephone and/or in person.
• Collects accurate demographic information.
• Reviews and interprets insurance benefits; obtains prior authorizations.
• Collects cash.
• Interacts with public assistance programs (e.g., Medi-Cal, CCS).
• Coordinates with physicians/office personnel and hospital staff (e.g., SDA, OPSU, nursing units).
• Refer appropriate cases to internal/external sources for discharge/post-hospital care.

Job description

UCLA Health seeks a Per Diem Access Representative to support patient intake by phone or in person, pre-registering, pre-admitting, and admitting. You will collect demographics and help patients navigate insurance benefits and authorizations.

The role involves cash collection, coordinating with Medi-Cal/CCS programs, and interfacing with physicians, office staff, and nursing units. It also includes referring cases to assist with discharge planning.