Per Diem Ambulatory Service Representative II Kelsey Seybold Clinic-West Campus

UnitedHealth Group; Katy (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

401k contributions

Equity stock purchase

Job summary

UnitedHealth Group is seeking a Per Diem Ambulatory Service Representative II for Kelsey-Seybold Clinic-West Campus. The role focuses on patient check-in/check-out, registration, and cashiering in a busy ambulatory setting.

You will support a courteous, efficient front desk experience while upholding confidentiality and compliance. Applicants should have at least a High School diploma or GED and 1+ year of direct customer service, with experience in healthcare.

Qualifications

• High School diploma or GED required.
• 1+ years of direct face-to-face customer service experience.
• 1+ years cash handling or collections experience.
• 6+ months in a medical office or healthcare setting or related environment.
• Experience with Epic Front Desk training or cross-training.
• Experience with Word and Excel and general computer use.
• Excellent verbal and written communication skills.
• Ability to balance priorities and maintain confidentiality.

Responsibilities

• Assist patients with check-in and check-out, including registration and cashiering.
• Maintain a neat, professional appearance and organized work area.
• Provide courteous, friendly service and address patient questions and concerns.
• Support a compliant, efficient front-desk workflow in a busy ambulatory clinic.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Multitasking

Confidentiality

Education

High School diploma or GED

Tools

Epic Front Desk

Windows/Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Per Diem Ambulatory Service Representative II Kelsey Seybold Clinic-West Campus (2390865)

Per Diem Ambulatory Service Representative II Kelsey Seybold Clinic-West Campus - 2390865

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Ambulatory Service Representative (ASR) II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
  And:
• 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry
  OR
• 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
  OR
• 1+ years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows-based software including Word and Excel
• Demonstrated excellent verbal and written communication skills
• Basic Math ability
• Knowledge of customer service principles and practices
• Able to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities

Fluent in English, verbal and written

Preferred Qualifications:

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
• 2+ years of direct face to face customer service experience

1+ years of cash handling or collections experience in a medical office setting

• EMR/Epic experience
• Basic calculator skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.