Ambulatory Service Representative II - Kelsey-Seybold Clinic: The Vintage

Optum; Houston (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Equity stock purchase

Job summary

Optum is seeking an Ambulatory Service Representative II at Kelsey-Seybold Clinic in Houston. The role focuses on patient check-in/check-out, registration, and cashiering with emphasis on courteous service and confidentiality.

Qualifications include a high school diploma, solid computer skills (Word/Excel), strong communication, and 1+ year in customer service within a medical setting. Epic Front Desk training is a plus.

Qualifications

• High School diploma or GED required.
• Experience with computers and Windows-based software including Word and Excel.
• Excellent verbal and written communication skills.
• Basic Math ability.
• Knowledge of customer service principles and practices.
• Ability to maintain confidentiality of health information.
• Ability to handle multiple priorities.
• Fluent in English, both verbal and written.
• 1+ years of direct face-to-face customer service experience.
• 1+ years of cash handling or collections experience.
• 6 months in a customer-facing role in a medical setting or related field.

Responsibilities

• Provide check-in and check-out support, including registration and cashiering.
• Maintain a neat, professional appearance and organized work area.
• Assist patients with courteous, friendly service throughout the visit.

Skills

Customer service

Communication skills

Microsoft Word

Microsoft Excel

Confidentiality

Multi-tasking

English fluency

Education

High School diploma or GED

Tools

Epic Front Desk

Epic

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Ambulatory Service Representative II - Kelsey-Seybold Clinic: The Vintage (2388751)

Ambulatory Service Representative II - Kelsey-Seybold Clinic: The Vintage - 2388751

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Ambulatory Service Representative (ASR) II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• Experience with computers and Windows-based software including Word and Excel.
• Demonstrated excellent verbal and written communication skills.
• Basic Math ability.
• Knowledge of customer service principles and practices.
• Able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Fluent in English, verbal and written.
• 1+ years of direct face to face customer service experience.
• 1+ years of cash handling or collections experience.
  And:
• 6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
  OR
• 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
  OR
• 1+ years KSC CBO, Managed Care or Contact Center experience.

Preferred Qualifications:

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing.
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans.
• 1+ years of cash handling or collections experience in a medical office setting.
• 2+ years of direct face to face customer service experience.
• EMR/Epic experience.
• Basic calculator skills.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.