Per Diem Ambulatory Service Representative II ASC Kelsey-Seybold Clinic

UnitedHealth Group; Houston (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Stock purchase program

Incentive and recognition programs

Career development opportunities

Job summary

Kelsey-Seybold Clinic, part of the Optum family, invites you to join its Houston team as an ASR II. You will greet patients, manage check-in/check-out, registrations and cashiering, and maintain an organized workspace across our 40+ locations.

The role emphasizes customer service and accuracy in a healthcare setting. We offer development opportunities and recognize performance, with pay ranging by local market; full-time employment with benefits and a supportive team environment.

Qualifications

• High School diploma or GED required.
• 1+ years of direct face-to-face customer service experience.
• 1+ years of cash handling or collections experience.
• Experience in medical office/healthcare or related service industry preferred.
• Experience with computers and Windows-based software.

Responsibilities

• Assist patients in a friendly and courteous manner.
• Handle check-in and check-out, including registration and cashiering.
• Maintain an organized work area.

Skills

Customer service

Cash handling

Verbal & written comms

English proficiency

Bilingual

Education

High School diploma or GED

Tools

Epic Front Desk Training

Microsoft Word

Microsoft Excel

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities

• The ASR II is responsible for providing assistance to patients in a friendly and courteous manner
• The ASR II is responsible for check in and check out functions, including registration and cashiering
• The ASR II must maintain an organized work area

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School diploma or G.E.D.
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry or 1+ years KSC ASR I or HIM Tech experience with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2 years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows based software
• Demonstrated excellent verbal and written communication skills
• Demonstrated basic math ability
• Demonstrated knowledge of customer service principles and practices
• Proven ability to speak, write and understand English

Preferred Qualifications

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
• 2+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• Proven ability to use Microsoft software applications including Word and Excel
• 10-key touch
• Demonstrated knowledge of electronic medical record systems
• Bilingual- English/Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.