PeopleSoft Payroll - Technical Application Manager

IBM; Boston (MA); Hybrid; USD 107,000 - 138,000; Full time

Job summary

IBM Consulting seeks a seasoned Technical Application Manager to lead ongoing support and enhancements of PeopleSoft Payroll within an AMS environment. You will own payroll incidents end-to-end, manage changes, patches, and integrations, and partner with analysts and engineers to ensure accurate pay runs.

The role requires deep PeopleSoft Payroll experience, strong leadership, and a focus on compliance and high-availability operations across pay cycles and GL interfaces.

Qualifications

• 7–10+ years of progressive experience with PeopleSoft HCM applications.
• Hands-on Payroll expertise and knowledge of General Ledger, Time and Labor.
• Experience supporting payroll applications, ideally within an AMS environment.
• Strong analytical, critical thinking, and problem-solving abilities.

Responsibilities

• Serve as the primary contact for PeopleSoft Payroll incidents and escalations.
• Coordinate payroll application changes, patches, migrations, and maintenance.
• Oversee core payroll processing functions, including pay calculation and GL integrations.
• Collaborate with payroll analysts, stakeholders, and architects to resolve escalations.
• Provide technical leadership to the payroll support team within an AMS delivery model.
• Apply critical thinking to diagnose payroll calculation, GL interface, and Time and Labor issues.
• Support governance and reporting on payroll incident trends and RCA.

Skills

PeopleSoft HCM

Payroll

General Ledger

Time and Labor

Incident management

Technical leadership

Education

Bachelor's Degree

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are seeking aTechnical Application Managerto lead the ongoing support, stability, and enhancement ofPeopleSoft Payrolland related HCM applications within an Application Managed Services (AMS) environment. This role owns payroll application incidents and escalations end-to-end — ensuring pay cycles run accurately and on time, payroll-impacting changes are managed with rigor, and business stakeholders have a trusted technical partner for all payroll system issues. The ideal candidate brings deep, hands-on PeopleSoft Payroll experience, a strong grasp of payroll processing cycles and compliance sensitivities, and proven leadership in high-availability, mission-critical support environments.

Key Responsibilities

• Serve as the primary point of contact for PeopleSoft Payroll application incidents, managing and supporting escalation calls through to resolution — with particular attention to time-sensitive, pay-cycle-critical issues
• Coordinate and support payroll application changes, patches, migrations, and maintenance activities, including regression testing to prevent disruption to active pay runs
• Oversee support for core payroll processing functions, including pay calculation, confirm cycles, retroactive processing, and related General Ledger and Time and Labor integrations
• Collaborate closely with payroll functional analysts, business stakeholders, and technical architects to resolve escalations and ensure timely, accurate issue resolution
• Provide technical and functional leadership to the payroll application support team, driving consistent service quality within an AMS delivery model
• Apply strong critical thinking and problem-solving skills to diagnose complex payroll calculation, GL interface, and Time and Labor issues
• Support governance and reporting on payroll incident trends, root cause analysis, and continuous improvement initiatives
• Ensure payroll application changes align with regulatory, tax, and compliance requirements

Required education

Bachelor's Degree

Preferred education

None

Required technical and professional expertise

Required Qualifications

• Must reside in Canada and be eligible to obtain a Government of Canada security clearance (minimum: Reliability Clearance)
• 7–10+ years of progressive experience with PeopleSoft HCM applications, with strong hands-on expertise specifically in Payroll, plus working knowledge of General Ledger, Time and Labor, and related modules
• Demonstrated technical or functional leadership experience supporting payroll applications, ideally within an AMS environment
• Strong understanding of payroll processing cycles, retroactive processing, and payroll-to-GL integration
• Strong analytical, critical thinking, and problem-solving abilities
• Experience managing and supporting escalation calls, including acting as primary point of contact for payroll application incidents
• Proven ability to coordinate and support payroll-related application changes, patches, migrations, and ongoing maintenance activities
• Strong collaboration skills, working closely with payroll functional analysts, business stakeholders, and solution architects

Nice to Have

• Experience with Canadian payroll implementations and regulatory requirements

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Job Title

Peoplesoft Payroll - Technical Application Manager

Job ID

130014

City / Township / Village

State / Province

Ontario, British Columbia, Alberta, Saskatchewan, Manitoba

Country

Canada

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

147,050.00

Projected Maximum Salary per year

190,300.00

Position type

Professional

Some travel may be required based on business demand

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?