People Systems Support Specialist

0000 Great Hearts America; Phoenix (AZ); Hybride; USD 28 000 - 41 000; Temps partiel

Résumé du poste

Great Hearts Academies in Phoenix is seeking a Part-Time People Systems Support Specialist to provide front-line support for Workday, Brightspace, and SharePoint within People Operations. You will handle tickets, access and security tasks, create SOPs and training materials, and assist with testing, audits, and data quality, collaborating with the Director and teams.

The role requires strong communication, attention to detail, and a customer-service mindset, with local hybrid work and some

Qualifications

• Associate degree or equivalent education required; bachelor's preferred.
• 1+ years in admin/support, operations, or HRIS-related roles.
• Experience with Workday is helpful but not required.
• Strong communication and documentation skills.

Responsabilités

• Provide frontline support for People systems and triage tickets.
• Manage user access and security administration.
• Create SOPs, job aids, and training materials.
• Support testing, audits, data quality, and system maintenance.
• Escalate complex issues and participate in continuous improvement.

Connaissances

Strong communication

Documentation

Attention to detail

Customer-service mindset

Problem solving

Microsoft Office

SharePoint

Teams

Workday

HRIS / Workday systems

Systems administration

Enterprise application support

Formation

Associate degree or equivalent

Bachelor’s degree preferred

Outils

Workday

Brightspace

SharePoint

Teams

Microsoft Office

Description du poste

POSITION: People Systems Support Specialist (Part-Time) DEPARTMENT: People Operations LOCATION: Phoenix Home Office / Local Hybrid; primarily remote with some in-person presence REPORTS TO: Director of People Operations FLSA STATUS: Non-Exempt, (Hourly) part-time

Position Summary

The People Systems Support Specialist provides front-line functional and technical support for Great Hearts’ People systems, including Workday, Brightspace, SharePoint, and related tools. The role serves as an initial point of contact for systems requests, resolves routine issues, supports access administration, testing, audits, documentation, and data quality, and escalates complex or high-risk matters to the appropriate systems owner.

Duties & Responsibilities

Systems Support & Ticket Coordination

• Monitor, triage, elevate, resolve, and coordinate incoming People Systems requests and support tickets.
• Provide frontline guidance for common system questions and elevate complex issues appropriately.
• Identify recurring issues, documentation gaps, and service improvement opportunities.

User Access & Security Support

• Perform routine account maintenance, user access, and security administration.
• Receive, document, and triage access or security-related requests.
• Support access reviews, audits, and approval documentation.
• Handle confidential information carefully and elevate sensitive or high-risk concerns.

Documentation & User Education

• Create and maintain SOPs, job aids, FAQs, training guides, and other systems documentation.
• Support clear user education and communications for system updates, changes, and recurring needs.
• Document troubleshooting steps and resolutions for team reuse.

Testing, Auditing & Operational Support

• Support testing, audits, reporting, and routine system maintenance.
• Assist with improvement projects and assigned operational work, including data entry.
• Participate in team meetings, training, and continuous learning.
• Perform additional duties and projects as assigned.

Qualifications, Competencies & Strengths

Education

Associate degree or equivalent education and relevant experience required. Bachelor’s degree in human resources, business, information systems, or a related field preferred.

Experience

One or more years of experience in administrative support, operations, customer service, technical support, human resources, data quality, or a related field preferred. Workday experience helpful but not required.

Special Skills

Strong communication, documentation, and attention to detail. Technical curiosity and ability to learn systems quickly. Excellent customer-service mindset and ability to explain information clearly. Professional, positive presence and sound judgment in handling sensitive data and communications. Ability to follow procedures, manage priorities, solve problems, and elevate appropriately. Proficiency with Microsoft Office, SharePoint, and Teams. Interest in HRIS, Workday, systems administration, or enterprise application support.

Additional Requirements

Type of fingerprint clearance: Must possess or obtain a valid Arizona Department of Public Safety IVP Level 1 fingerprint clearance card. Physical functions: Requires but is not limited to standing, sitting, repetitious hand and body movements, bending, squatting, and reaching. May be required to move or position equipment up to approximately 15 pounds. Work location and presence: Phoenix-area local hybrid role, primarily remote with occasional in-person presence at Great Hearts locations. Travel required: May need to travel locally to Great Hearts academies and offices within the Phoenix metro area. Schedule: Part-time schedule based on organizational needs (approximately 20-hours per week), with some flexibility for time-sensitive system work. This description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be assigned.

Great Hearts Academies is an Equal Opportunity Employer.

Employment is contingent upon successful completion of a criminal history background check and fingerprint clearance in accordance with state requirements.

Travel required: May need to travel locally for training and professional development opportunities.

This description reflects management’s assignment of essential functions.

Great Hearts Academies is an Equal Opportunity Employer.

Our purpose is to cultivate the minds and hearts of students through the pursuit of Truth, Goodness, and Beauty. Great Hearts Academies leads the way in classical, liberal arts education. We are a growing network of charter schools and private Christian schools, expanding in existing and new regions across Arizona, Louisiana, and Texas. Whether you are seeking teaching, leadership, or campus support opportunities, we have established a mission-driven culture and emphasis on learning and growing, professionally and personally. At Great Hearts, we provide a calling to shape the future through an education that fosters human flourishing and academic excellence. We celebrate diversity and welcome individuals from all backgrounds—inside and outside education—who bring unique perspectives and ideas to enrich our community. Through meaningful conversations and collaboration, we foster a strong, supportive cohort of educators. At Great Hearts, your passion and expertise will thrive in a supportive and dynamic environment. Learn how you can grow both in mind and heart as an employee of Great Hearts.