People Support Center Representative I

jbhunt; Lowell (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Paid maternity leave

Paid parental leave

Six paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a People Support Center Representative I to serve as the first point of contact for employees and people leaders.

You will handle routine HR inquiries via phone, email, and chat, following scripts and escalation protocols while maintaining data integrity and confidentiality. You will document interactions, meet call-center metrics, and support HR technology implementations.

Qualifications

• High School Diploma/GED with 6+ months in HR administration, call center, or customer service.
• Ability to analyze situations and make informed judgments.
• Experience using computers/phones in an office setting.

Responsibilities

• Document activities and assign to appropriate party using internal tools.
• Meet service center metrics (hold time, calls, transfers, availability, accuracy).
• Address routine HR inquiries and escalate complex calls as needed.
• Explain HR and payroll policies to employees at all levels.
• Provide self-service guidance for personnel records and protect PII in HRIS.
• Support HR tech testing/updates and perform admin duties.

Skills

Customer service

Call center

HR administration

Data entry

Confidentiality

multitasking

Spanish speaking

Education

High School Diploma/GED

Job description

Job Title: People Support Center Representative I

Department: Human Resources

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary

Under close supervision, this position serves as the first point of contact for employees and people leaders, providing timely, accurate, and customer-focused support on routine human resources (HR) inquiries via phone calls, emails, and chats. This role handles high-volume call and case intake related to policies, basic transactions, benefits navigation, and standard HR processes, while accurately documenting interactions in case management systems. Representatives at this level follow established scripts, knowledge articles, and escalation protocols, ensuring issues outside scope are routed appropriately to Sr Representatives or other People Relations teams.

Job Description

• Document all People Support Center activities and assign to appropriate party using internal management tools
• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, and resolution and processing accuracy and timeliness
• Address routine incoming employee inquiries by resolving all HR questions within designated scope promptly during incoming phone calls, emails, and chats, escalating lengthier and/or more complex calls
• Communicate and interpret HR and Payroll policies and procedures for all levels of employees
• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in the HRIS
• Support HR technology and application testing, implementations, and/or updates Perform additional administrative duties as the need arises

Qualifications

Minimum Qualifications

• High School Diploma/GED with 6 or more months of HR administration, a call center environment, customer service, or transportation/logistics, or relevant experience, and/or military equivalent
• OR suitable combination of education, experience, and training
• AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Experience using computers and phones in a professional/office setting
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to act professionally, maintaining composure and confidentiality
• Ability to follow established procedures
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker
• Ability to manage multiple priorities
• Ability to work individually or as part of a team
• Maintain a people-centric mentality
• Ability to learn new technologies related to the job

Preferred Qualifications

• High School Diploma/GED with 1 year of HR administration, a call center environment, customer service, or transportation/logistics experience
• Spanish speaking or other multilingual capability

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Human Resources

Job Opening ID

00642311 People Support Center Representative I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.