People Support Associate

Workday; Pleasanton (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Workday in Pleasanton, CA is seeking a People Support Specialist to join HR Operations as a subject matter expert handling employee support cases and HR processes. You will collaborate with HR Partners and COEs, maintain data integrity, manage EIB data loads, and participate in UAT for Workday releases.

This on-site contract role emphasizes operational excellence and confidentiality. Ideal candidate has 6+ years in HR Ops, 4+ years in customer service or HR generalist roles, and a Workday

Qualifications

• 6+ years in HR Operations, HRIS, or related field.
• 4+ years in customer service or HR generalist role.
• Proven experience with Workday, UAT, and EIB data loads.

Responsibilities

• Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely solutions.
• Coordinate and execute UAT for system enhancements and major Workday releases.
• Manage operational processes and optimize employee self-service resources to improve efficiency.
• Partner with HR Partners and COEs to align systems with business needs.
• Own data integrity by managing EIB data loads with precision.
• Maintain deep knowledge of Workday policies, talent practices, HR programs, and systems.
• Ensure confidentiality of all work and information.

Skills

Workday HCM

Workday Recruiting

Workday Compensation

UAT testing

EIB data loads

Case management

Communication

Team collaboration

Education

Bachelor's degree in HR/Business

Workday certification

Tools

EIB data loads

User Acceptance Testing

Workday platform

Job description

This is a contract position with on-site requirements in Pleasanton.

Work authorization: This role is open to U.S. citizens and lawful permanent residents (Green Card holders) only.

Job Summary

We are seeking a highly skilled and proactive People Support Specialist to join our HR Operations team. In this role, you will serve as a subject matter expert responsible for handling employee support cases and complex HR processes, with a strong focus on operational excellence and the continuous improvement of our core HR systems. You will play a critical role in maintaining the integrity and performance of our HR processes, collaborating closely with HR Partners and Centers of Excellence to deliver an exceptional employee experience.

Responsibilities

• Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to stakeholders via the case management solution
• Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure flawless functionality
• Manage key operational processes and enhance employee self-service (Tier 0) resources to improve efficiency and overall user experience
• Partner closely with HR Partners and Centers of Excellence (COEs) to understand business needs, gather feedback, and ensure systems are aligned with organizational objectives
• Take ownership of data integrity by managing processes such as Enterprise Interface Builder (EIB) data loads with a high degree of precision
• Maintain deep knowledge of Workday policies, talent practices, HR programs, and systems
• Ensure strict confidentiality of all work and information in accordance with company policies and procedures
• Leverage modern AI tools to enhance and streamline HR processes

Skills

• Hands-on expertise with Workday modules including HCM, Recruiting, and Compensation
• Strong technical aptitude with the ability to troubleshoot system issues independently and learn complex processes quickly
• Exceptional attention to detail and organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with a strong customer-service orientation
• Proven ability to build and maintain effective partnerships across HR functional teams and operations
• Sound judgment and decision-making skills with the ability to involve the right stakeholders at the appropriate time
• Ability to work both independently and collaboratively within a team environment
• Aptitude for and willingness to work with modern AI tools to drive process improvements

Experience

• 6+ years of experience in HR Operations, HRIS, or a related field
• 4+ years of proven experience in a customer service or HR generalist role
• Demonstrated experience with Workday, User Acceptance Testing, and EIB data loads
• Proven track record of testing system enhancements and troubleshooting issues independently

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred
• Workday certification or equivalent formal training is a plus

This is a unique opportunity to make a meaningful impact at the intersection of HR and technology, working within a forward-thinking team that values innovation, collaboration, and continuous improvement. If you are passionate about delivering best-in-class employee experiences and thrive in a dynamic, fast-paced environment, we would love to hear from you.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice. Qualified applicants with arrest or conviction records will be considered for employment in accordance with law, including the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Criminal history may have a direct, adverse, and negative relationship with the following job duties: protect and return property, adhere to confidentiality requirements, comply with security requirements, adhere to policies and codes of conduct.

We may use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision-making in the hiring process.