People Services Manager

Lifepoint Health; Gallatin (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Tuition assistance & career growth

Employee well-being programs

Professional development & training

Job summary

Lifepoint Health is seeking a People Services Manager to guide HR guidance, onboarding, employee relations and engagement at Highpoint Health - Sumner (Gallatin, TN). You’ll work with facility leadership to address employee needs, coordinate onboarding, benefits questions, and maintain records using Oracle and ServiceNow.

The role emphasizes confidentiality, proactive process improvement, and strong communication to foster a positive workplace culture in a busy healthcare setting.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred; equivalent professional experience considered with minimum four years HR experience.
• Experience in HR Generalist functions, employee relations or People Services preferred.
• Healthcare HR experience preferred but other industries considered.
• Experience with onboarding, benefits inquiries, HR administration, and employee engagement initiatives.
• Experience with Oracle, ServiceNow or similar HRIS systems preferred.
• HR certifications (PHR/SHRM-CP) are a plus but not required.

Responsibilities

• Serve as primary resource for employees and facility leadership on HR policies, benefits, employee relations, and People Services inquiries.
• Assist with employee relations matters, listening to employee needs and escalating complex issues.
• Support onboarding and orientation activities, including presentations during new hire orientations.
• Assist employees with understanding benefits, annual enrollment, paid time off, policies, and other HR processes.
• Maintain employee information and transactions in HR systems to support accurate recordkeeping.
• Coordinate employee engagement and recognition initiatives and events.
• Support communication and implementation of organizational initiatives and policy updates.
• Complete administrative HR tasks including records, surveys, and local HR processes.
• Provide backup for onboarding and workers' compensation coordination as needed.
• Collaborate with People Services, leadership, and other departments to resolve employee needs promptly.
• Identify opportunities to improve processes and employee experience.
• Independently manage responsibilities with initiative and prioritization.
• Maintain confidentiality and exercise sound judgment with sensitive information.
• Be collaborative, approachable, and build relationships across the organization.
• Learn new HR systems and technologies as needed.

Skills

Interpersonal skills

Communication

Active listening

Public speaking

Independent work

Organizational skills

Confidentiality

Collaboration

Microsoft Office

HR systems familiarity

Education

Bachelor's degree in HR / Business or related field

Tools

Oracle

ServiceNow

HRIS

Job description

Your experience matters

Highpoint Health - Sumner with Ascension Saint Thomasispartof Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a People Services Manager joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Our People Services team is a close-knit, collaborative group dedicated to supporting our employees through HR guidance, onboarding, employee relations, and engagement initiatives. We value teamwork, open communication, and a genuine passion for helping others while creating a welcoming and supportive workplace. This opportunity is ideal for a proactive HR professional who enjoys building relationships, taking initiative, and growing their career within a supportive team.

How you'll contribute

A People Services Manager who excels in this role:

• Serve as a primary resource for employees and facility leadership, providing guidance and support on HR policies, benefits, employee relations concerns, and general People Services inquiries.

• Assist with employee relations matters, including addressing routine workplace concerns, listening to employee needs, and escalating complex situations as appropriate.

• Support employee onboarding and orientation activities, including presenting People Services information during regularly scheduled new hire orientations.

• Assist employees with understanding benefit programs, annual enrollment, paid time off, organizational policies, and other employment-related processes.

• Utilize Oracle, ServiceNow, and other HR systems to maintain employee information, process transactions, manage inquiries, and support accurate recordkeeping.

• Coordinate employee engagement and recognition initiatives, including celebrations, appreciation events, and organizational activities that promote a positive workplace culture.

• Support the communication and implementation of organizational initiatives, policy updates, and process changes.

• Complete administrative HR responsibilities, including maintaining employee records, coordinating new hire and exit surveys, and supporting local HR processes.

• Provide backup support for onboarding activities and workers' compensation coordination, including assisting with documentation and appointments when needed.

• Collaborate with People Services colleagues, facility leadership, and other departments to ensure timely resolution of employee needs.

• Identify opportunities to improve processes, enhance employee experiences, and increase operational efficiency.

• Independently manage assigned responsibilities, prioritize competing demands, and proactively identify opportunities to support the department.

• Maintain strict confidentiality when handling sensitive employee information and personnel matters.

• Perform other duties and special projects as assigned.

What we're looking for

Applicants should have a Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent professional experience will be considered with a minimum of four years of relevant HR experience. Additional requirements include:

• Previous experience in Human Resources, HR Generalist functions, employee relations, or People Services preferred.

• Healthcare industry experience strongly preferred, but candidates with relevant HR experience in other industries will be considered.

• Experience supporting employee onboarding, benefits inquiries, HR administration, and employee engagement initiatives preferred.

• Experience with Oracle, ServiceNow, or similar HRIS and employee service management systems preferred.

• Professional HR certifications, such as PHR or SHRM-CP, are a plus but not required.

Knowledge, Skills & Abilities

• Strong interpersonal and communication skills with a genuine passion for helping and supporting employees.

• Excellent active listening skills, patience, empathy, and the ability to navigate sensitive employee situations professionally.

• Comfortable speaking to groups and presenting information during employee orientations and other departmental activities.

• Ability to work independently, demonstrate initiative, and manage responsibilities with minimal supervision.

• Strong organizational skills with the ability to prioritize multiple responsibilities and adapt to changing business needs.

• Proactive, resourceful, and willing to learn new processes, take ownership of projects, and assist wherever needed.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee information.

• Collaborative, approachable, and service-oriented with the ability to build positive relationships across all levels of the organization.

• Proficiency with Microsoft Office applications and the ability to learn new HR systems and technology.

• Willingness to participate in employee engagement activities and occasional events outside regular business hours.

Schedule

Full-time, on-site. Office hours are Monday-Friday, 7:30am - 4:00pm.

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• FinancialProtection& PTO:Life, accident, criticalillness, hospital indemnity insurance, short-and-long-term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

More about Highpoint Health - Sumner with Ascension Saint Thomas

Highpoint Health - Sumner with Ascension Saint Thomasis a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement

"Highpoint Health - Sumner with Ascension Saint Thomasis an Equal Opportunity Employer.Highpoint Health - Sumner with Ascension Saint Thomasis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.