People Service Delivery Lead

Meta; Menlo Park (CA); On-site; USD 180,000 - 290,000; Full time

Job summary

Meta in Menlo Park is seeking a People Service Delivery Lead to own large-scale transformation programs across people operations, engineering, and cross-functional teams. You will analyze HR, payroll, and people-operations workflows and architect tooling solutions to close seams and inefficiencies, delivering measurable improvements.

You will drive fast, practical decisions, prototype when needed, and collaborate with executive sponsors to reduce barriers, improve employee experience, and

Job description

People Service Delivery Lead# People Service Delivery LeadMenlo Park, CA+1 locationHR+ 1 moreApply nowThe People Service Delivery (PSD) team's mission is to run a high-performing, people-focused service delivery organization. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do impactful work.The People Service Delivery Lead sits at the intersection of people operations domain expertise and hands-on engineering. This role owns large-scale transformation programs end to end, and, unlike a traditional program role, also contributes to designing and building the solutions those programs depend on. This lead reads HR, payroll, and people-operations workflows fluently, identifies where the seams and inefficiencies are, and then helps architect tooling solutions that close them.Working closely with leaders across People Operations, executive sponsors, engineering, and other key XFN stakeholders, this lead challenges assumptions and the status quo to improve processes, reduce barriers, and mitigate risks. Much of the work is greenfield: problems arrive without a playbook, and this lead defines the path as they walk it. This person does not need to have the “correct” answer to everything. What matters is the ability to quickly drive the conversation toward a productive solution by bringing together the right people, process, and technology, including building a working prototype when that is the fastest way to create clarity.A key expectation of this role is to be an active driver of AI adoption and creative problem-solving in operations. This lead looks for opportunities to responsibly use AI and automation to reduce manual work, improve consistency, accelerate resolution times, and enhance the employee experience while ensuring strong governance, quality, and appropriate handling of sensitive information.